Schenley Gardens

I completed my Capstone experience at Vincentian Schenley Gardens in the memory care unit. Vincentian offers a variety of activities for residents to participate in. The staff were very welcoming and really cared for the residents. I would recommend this facility to others.

My parents were residents for 8 months and it was not a good experience. There were medication issues (late/missed), lack of housekeeping, staff sleeping in common areas during work hours, laundry room/garbage area cleanliness issues, broken down appliances, courtyard/outside spaces in disrepair, dismissive staff and resistence to outside providers for hospice care. The intergenerational living highlighted is very limited.

Great place for residents and the workers are all kind and sweet!

My mother-in-law lived at Vincentian Schenley Gardens in the memory care unit. The facility has been consistently short-staffed in the memory care unit—often with only one aide responsible for 14 residents. This level of staffing leads to delayed care, long response times, and visible strain on the staff who are present. These issues have been ongoing, not temporary lapses. Despite repeatedly raising concerns with management, we found them uncooperative and unwilling to take meaningful action. Instead of solutions, we received dismissive responses and little follow-through. Had it not been for a private duty aide we arranged for my mother-in-law, her comfort and well-being would have been severely compromised. Families entrust loved ones to facilities like this with the expectation of safe, attentive care—an expectation that Vincentian Schenley Gardens has not met. While some staff members are hardworking and caring, the chronic understaffing and lack of accountability from management make this an unsafe and unreliable choice. We have since moved my mother-in-law to another facility where the staff-to-resident ratio is appropriate and residents’ needs are met with care and attentiveness. It is also worth noting that many positive reviews appear to have been written by staff in an effort to boost ratings, which makes it difficult for families to rely on Google reviews when making such an important decision.