Providence Place of Pottsville

Providence Place was perfect for my Nana in the last chapter of her life. From the caring staff to the abundance of activities offered to the clean facilities, we couldn’t have asked for a better place for her to call home!

So my friend mim is in the most expensive wing there she pays for 2 hour incontinence checks and extra cares… her room is disgusting covered in pee stains all over the carpets. Considering she pays for 2 hour changes and is bound to a wheel chair this is alarming. She says they changed her maybe twice a day and once while she’s asleep I’m sorry but 3 times in 24 hours is not 2 hour changes… her carpet is stained and reaks off pee maybe once ever 6 months they clean it and the next day there’s already 2 new stains after they clean the carpet and unfortunately after a while the smell doesn’t go away anymore.. she says it because they only change her as often as they do no matter how much she asks or begs she says they’re pretty good girl they’re just understaffed… so they all tell her that while they don’t change her? I don’t get it … also when the stand her up the puddle of her own waist she’s been literally rotting her skin in all day always spills directly on the carpet . They aren’t even bathing her before bed she said they just put a new diaper on her don’t even wipe her or put any medicine on her really. She’s supposed to at least take two baths a week but it’s more like one every other week if she complains enough… she pays the most u possibly can and said multiple nurses aids were fired for complaining about not being aloud to help her enough and asking constantly for assistance because to change her is a two person job they aren’t aloud to alone for what ever reason … i don’t get it but she pays over 3k a month she says and the worst of it is her thighs are covered with soar like things I’d call it rotting off skin idk it just giant spots of exposed urine soaked bloody skin peeled off spots like lots of layers deep it makes me very sad.

I gave the facility 3 stars because the food leaves a lot to be desired. Example easter dinner was ham, turkey, pierogi, cranberry sauce etc.....really was this a combo of thanksgiving and Easter??? Come on, but you can raise the rent $300 month!!!!! these residents are not all demented, get a chef that can plan well balance meals. I understand that everything is costing more and more every day but if y'all had the properly educated staff, they can serve appetizing meals.....REMEMBER THIS IS THEIR HOME...YOU SERVE THEM SO PLEASE LISTEN!

THEY HAVE BEDBUGS AND ARE COVERING IT UP! My aunt is a resident there and she complained MULTIPLE times and was NOT taken serious. Now the bedbugs have spread! THEY HAVE BEDBUGS!