Bryn Mawr Village

Good place. Very clean. I placed my Dad here primarily for rehabilitation. He’s making terrific progress!

This place is horrible

I am a family member of a resident at Bryn Mawr Village Impressions Memory Care. Before, placing your loved one in this facility, you must commit to being there every day, as I am, to check on your loved one. The facility is understaffed, unsanitary, and unsafe. I’ve emailed and talked to the facility managers and staff several times but conditions have not improved. This is what I’ve seen and what you would be paying for: • Unexplained bruises on my resident’s arms and fingers. Broken and decayed teeth due to nonexistent oral hygiene. My resident’s gums were bleeding badly when I tried to brush his teeth. No one told me they were not brushing them so I assumed they were, which I’ve learned not to assume anything. • I’ve seen a resident fall twice in one hour. • The same resident being aggressive with the aids and nurses. • Another resident so upset by that aggression that the resident rambled on for an hour. • A resident asking to be taken to the bathroom but unable to go because the other residents in the room would be left unattended. • Three residents, who could barely walk, getting up from there wheel chairs when the room was left unattended. • Five residents, including my resident, left in their beds due to understaffing. • Dirty laundry on the floor, soiled rugs, and an unkept bathroom in my resident’s room. • Nurses and aids on their phones while on duty. One was watching a video while a resident almost fell from their wheelchair. • The use of my resident’s hospice equipment for other residents. My resident has been in this facility for a year and this is not a complete list. Be careful and know this is a daily commitment for family members. Hospice does most of my resident’s personal care. I do the remainder. The facility provides the room and meals.