The Arbors at Westfield
About
The Arbors at Westfield is a welcoming assisted living community settled at the foot of the Berkshires that embraces strong blue-collar values, faith, and family. The community offers personalized care in a warm, home-like environment with restaurant-style dining featuring locally sourced ingredients and specialized programs including music therapy and sensory stimulation for memory care residents.
Capacity
90 residents
Phone
(413) 562-0001Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.7
out of 5
Based on 15 reviews
Reviews (15)
Reviews from Google
Christine Martin
I am so impressed with not only the beautiful facility and services offered here, but the compassion that the staff shows. I am particularly talking about David Foley. We were slotted to have my mom in assisted living however, she ended up needing more advanced care and had to go into a long- term care facility. David reached out several times to inquire about her and to render help if needed. That is going above and beyond and we appreciated that so much. Chris M.
Response from the owner
Thank you so much for your kind words, Chris. While we’re sorry to hear your mom needed a different level of care, we truly appreciate you taking the time to share your experience. David and our entire team care deeply about the families we meet, and it means a lot to know his support made a difference during that time. We wish you and your mom all the very best.
AJ
My mother has been living in the memory care at the Westfield location for just under a year now. I am very pleased with the care she has been getting. The staff is very hands, they provide activities for the residents and keep them engaged. She is very happy living there.
Response from the owner
Thank you so much for your kind words. We are so happy to hear that your mother is enjoying her time in our memory care neighborhood at The Arbors at Westfield. Our team works hard to create a warm, engaging environment where residents feel supported and connected each day. It means a lot to know your family is pleased with the care she is receiving. Thank you for trusting us with her care.
Claire
I guess I’ll begin by saying I wouldn’t recommend putting your family members here. Meds are constantly being missed and not given, majority of the residents go without eating because the staff can’t be bothered, care is trash, all around the residents do not get the attention they should. This place is a revolving door of staff members. They fire employees who actually care simply based on their personal feelings for them. If people aren’t getting fired, they are quitting. Place has gone through so much staff, the residents can’t even keep up with who is taking care of them. Staff probably would care more if they actually got paid a decent amount and weren’t forced to constantly work short. The directors are great but the higher ups do not care about anyone, it’s all about money with them. They make promises to families that cannot be followed through on because they need nursing home level care and this is an ASSISTED LIVING HOME. Again though, as long as they are getting your money they don’t care how well they are taken care of. The food is gross. The lack of professionalism is gross. Overall, save your money and place your family members with a company that actually cares.
Karen Bernier
The Arbors has such friendly, attentive staff that work very hard to attend to the needs of their residents. The facility is clean, the meals are wonderful, there are many fun activities for the residents and the overall atmosphere of the building is very friendly and very positive.The administration has been excellent in every way.We have had a great experience there.
Response from the owner
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you’ve had such a positive experience at The Arbors. Our team works hard to create a caring, engaging, and uplifting environment for our residents, and it’s wonderful to know that effort is being felt. From our attentive staff to our meals, activities, and administration — we’re so grateful for your recognition. It truly means a lot to us. Thank you for being a part of our community!
Steve Buchanan
My mother has been at the Arbors for the last 2 years and the care has been excellent. we have been very happy with the care given.
Response from the owner
Thank you so much for your kind words! We’re thrilled to hear that your mother has received excellent care during her time at The Arbors. It's been a pleasure to support her, and we're grateful for your trust in us. If there's anything we can do to continue making her experience even better, please don’t hesitate to reach out!
