The Arbors at Chicopee

My sister lives here. It is an outstanding assisted living facility. The people are wonderful. My sister settled in very quickly. I highly recommend

I cannot say enough good things about The Arbors at Chicopee. Firstly, most people who work there seem to love their job; lots of smiles and happy faces. Very welcoming, warm and engaging living facility.. we knew this was a place for Mom when we met the director of sales and marketing. She is the outside face of the facility and when you meet her, you know she represents what The Arbors is all about. The Care Assistants doing an outstanding job at caring for the residents. It is obvious that they enjoy working with the elderly, using humor, tact and patience. And they work hard. It is obvious that a lot goes into planning meals. There’s always a variety of options available at each sitting. And the meals are excellent. Just the right portion size. I highly recommend this facility as a place for your loved one or yourself. It’s coziness and warmth. Makes you feel at home almost instantly. I know my mom is cared for which makes all the difference in the world.

I have been visiting a friend here in Reflections, the memory care unit, for quite a few months. One of the residents just now was confused and scared. The woman working here was so wonderful. She reassured the lady that everything would be ok and if she needed help she could rely on her. Everyone who works here is equally as caring. My friend had been in a few nursing homes before coming here. At the last one they would get her up and put her in a wheelchair and she was on her own. At The Arbors there is always something to do. They have crafts, cooking demonstrations, Catholic mass. It gladdens my heart that she is able to be here. One of the ladies who works here, Jolanta, is Polish so she speaks to my friend in Polish and it has really helped in making her feel welcome.

Moving our mom into The Arbors was an emotional experience for us, but the professional Staff (Sondra & Allyson) made the transition so much easier. They patiently answered all our questions, helped us handle the paperwork, and gave us a thorough tour of the facility. The level of care our mom receives has been outstanding—staff members are always attentive, respectful. The facility itself feels clean, safe, and welcoming, with apartments and social spaces that mom can easily get around in. Our mom enjoys taking part in activities like arts and crafts, movie nights, and bingo of course (her favorite). The meals options are fantastic, like going to a restaurant, ordering off a menu. The staff are great about accommodating her preferences. We have seen how the daily activities have helped her stay socially engaged and make new friends, and our regular family visits have only strengthened our relationship. We can now visit and not feel stressed about the what ifs. You take care of every detail with so important! The supportive environment and care have truly improved her quality of life. We wholeheartedly recommend this facility to any family seeking compassionate senior care for their loved ones.