The Arbors at Amherst
About
The Arbors at Amherst is a senior living community set on 12 acres of scenic hillside in Amherst, Massachusetts, offering personalized care and support in a warm, home-like atmosphere. The community welcomes veterans and emphasizes a lifestyle that balances tradition with forward-thinking values, encouraging residents to stay engaged, build friendships, and pursue their passions.
Capacity
78 residents
Phone
(413) 548-6800Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.3
out of 5
Based on 16 reviews
Reviews (16)
Showing the 15 most recent of 16 reviews from Google
Larry Davis
We just yesterday (12/17/2025) successively delivered my afflicted Aunt to The Arbors in Amherst. Karen Zucco, the director of this fine facility, met us at the entrance and escorted us to the second floor where we met the floor supervisor Sharon, who I believe recognized me, made her way to us and clearly welcomed my Aunt saying, “Wilma, welcome… you’ve arrived just in time, are you hungry, would you join us for lunch”. My Aunt beamed, she was home ! This approach, helping a soul to feel that they belong, it’s made this situation easier for us, Wilma’s family. Knowing that the Arbor’s staff are more than doing their job, they are enlarging their own family, an atmosphere of care and compassion. Karen and Sharon, and every associate, here at the Arbor’s in Amherst, are the epitome of what all of us should aspire to in our walk of life. I hope that when my time comes, that the Arbor’s has room for me !
Response from the owner
Thank you so much for sharing this beautiful message. We’re honored that you chose The Arbors in Amherst for your aunt and are so glad her first moments here felt warm and welcoming. Creating that sense of belonging right from the start means everything to us. Karen, Sharon, and the entire team will be deeply touched by your kind words. It’s a privilege to care for your aunt and to support your family during this transition. Welcome to The Arbors family.
Andrea Stewart
My mother has been at The Arbors since June, and the staff have been amazing throughout her time there. Special thanks to Karen for being so accessible and supportive. Catuna and Leandra for caring for my mom in such a kind way. The kitchen staff is wonderful, as is reception. My mom has since moved down the hall to Reflections and the staff there is just as attentive and caring. I can’t say enough good things about The Arbors. It’s a wonderful place we are so lucky that there is a facility in Amherst!
Response from the owner
Thank you so much for your kind words and for taking the time to share your experience with us. We’re so happy to hear that your mother has received such wonderful care at The Arbors, from Karen’s support to the compassionate care provided by Catuna, Leandra, and the entire team. We are also thrilled that her transition to Reflections has been just as positive. Your feedback means so much to us, and we feel incredibly fortunate to have had the opportunity to care for your mom. Thank you again for trusting us with her care, and we’re grateful that The Arbors in Amherst has been a place you can count on!
Maryanna Foster
Moved our Uncle and Aunt to Arbors it was the best thing we ever could have done for them. Room is beautiful. People are kind and considerate. Meals are balanced and served three times a day with snacks to 91 & 95 yo who are so happy and grateful for the care they received. Thank you to everyone at Arbors in Amherst
Response from the owner
Thank you so much for your kind words and for trusting us with the care of your Uncle and Aunt. We’re thrilled to hear that their experience at The Arbors has been so positive! It’s truly heartwarming to know that they are happy and grateful for the care they’re receiving. We’re proud of our team’s dedication to providing a comfortable and nurturing environment, and we’ll be sure to share your feedback with everyone, including our kitchen staff who takes great pride in preparing balanced meals. Thank you again for choosing The Arbors in Amherst – we’re honored to be part of their journey!
Olso Tango
Very good place.
Response from the owner
Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you had a positive experience at our community. Our team is dedicated to providing the best care and service, and your feedback means the world to us. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. We truly appreciate your support!
Nina Tetenbaum
The Arbors at Amherst is a kind and loving environment, making it wonderful knowing my mother is in such a caring place. The staff are caring and communicative with us. When the administrator expresses that the residents living at the Arbors are considered family, she speaks truthfully. We are so fortunate that my mother was able to move to the Arbors at Amherst when she could no longer live with us.
