Sun Terrace Hermiston
About
Sun Terrace Hermiston is a senior living community in Hermiston, Oregon offering Independent Living, Assisted Living, and Respite Care. The community emphasizes individualized care that enables residents to live as independently as possible with a highly trained and experienced care team.
Capacity
97 residents
Phone
(541) 564-2595Website
Visit websiteLocation
Amenities
Life & Activities
Care Services
- Respite Care
Ratings & Reviews
2.6
out of 5
Based on 9 reviews
Reviews (12)
Reviews from Google
Kina Stollar
Unfortunately, our family has been very disappointed with this assisted living facility. We have had ongoing concerns about the quality and consistency of care, communication, and whether our loved one’s needs are truly being taken seriously. We have been given information that was not truthful or did not match what we later discovered, making it very difficult to trust the staff and management. One of our concerns has been the food. Meals are frequently served cold, and there have been multiple occasions where food has been brought to my father-in-law that he cannot eat due to dietary restrictions. This is especially concerning when the facility is aware of his dietary needs. We expected our loved one to receive basic, compassionate care and for our concerns to be taken seriously. Unfortunately, our experience has left us extremely disappointed and concerned. We do not recommend this facility and would encourage families to thoroughly research their options and ask detailed questions before placing a loved one here.
Response from the owner
Kina, thank you for taking the time to share your concerns regarding your family’s experience at Sun Terrace Hermiston. We are sorry to hear about your disappointment and take concerns regarding resident care, communication, dietary needs, and the overall experience of our residents and families seriously. Because we want to respect the privacy of our residents and families, we are unable to address specific circumstances in a public forum. However, we would very much appreciate the opportunity to better understand your concerns and discuss your family’s experience directly. Please email us at reviews@regency-pacific.com with your contact information and any additional details you would like to provide. A member of our team will follow up with you directly. Thank you for bringing your concerns to our attention. Feedback from our residents and families is important to us and helps us identify opportunities to improve the care and service we provide.
Jennifer Cicero
John Harp
Avoid placing your loved one at Sun Terrace Hermiston. I would describe their level of care as mediocre at best. Management seems more interested in money than providing adequate care to their residents. There are some good staff, but many seem to do the bare minimum and their turn over rate is high - a sign of mismanagement. We have been repeatedly misled by the current administrator who makes excuses and passes blame. Now we are in the position of needing to find alternative placement.
Response from the owner
John, thank you for taking the time to share your feedback regarding your experience with Sun Terrace Hermiston. We are sorry to hear that your experience has not met your expectations. We take concerns regarding the care of our residents, communication, and the overall experience at our community seriously. We would appreciate the opportunity to better understand your concerns and discuss your experience directly with you. Please send an email to reviews@regency-pacific.com with your contact information and any additional details you would like to share, and a member of our team will follow up with you. Thank you for bringing your concerns to our attention. We value the opportunity to listen and address concerns when they arise.
Nikki Michael
Response from the owner
Hi Nikki, Thank you for your feedback. We understand that cost is an important consideration when choosing a community, and we strive to provide strong value through quality care, personalized services, and a welcoming environment for our residents. We would appreciate the opportunity to connect with you directly to better understand your concerns and share more about what is included in our pricing. Please feel free to reach out to our team at your convenience.
Esther Akins (Valentine)
