Pacific Gardens Alzheimer'S Special Care Center

Would give negative 1000000 if I could this place is a disgust and dishonor to the care of elders

Maple Grove is a beautiful community where the residents are happy and well cared for. The food is good and the staff truly care about the residents. The secure outdoor space is wonderful and allows residents the opportunity to enjoy nature. Over 20% of the staff has been there 10 years or more. That is very unusual in today's world. This is truly a community where your loved one with dementia will be well cared for.

If you love someone do NOT put them here. They have no training of memory care. The amount of times there was no supervision when I was visiting is crazy. Sometimes I’d be there 30 mins, see 15+ residents climbing on chairs and fighting each other, before I’d see an employee. A few times I found employees getting high…Med tech got high outside before handing out meds. Not weed. People are wasting away and starving. They don’t have people ti help feed patients so the food gets put in front of them and taken away shortly later after they’ve accomplished maybe a bite. No diet restrictions will be followed. Almost every time I was there they’d give my mother a food that could kill her, I shouldn’t have to tell them every time not to give her that, it’s in her chart. Diabetes. The theft. Absolutely the people working there are stealing from patients and blaming residents. The first week my mother was there other patients visiting family warned me to get her out if I could.I walked past a man trying to get out of bed (he lost do much weight his clothes didn’t fit but they’d yell at him for his clothes falling off) begging for bathroom help cause he’d gone in bed. Took my 20 mins to find an employee who then put him back in bed. There is no entertainment. Outside of the few daily activities.They push around chairs because there is nothing else to do. Then the chairs get taken away and they are left wandering or fighting. I’d take in coloring books or dolls or figit toys and they’d be gone the next day. One person started working there and brought stuff so maybe that finally changed. The aids being their kids. I’m cool with that. But I showed up and my mom said she was going crazy because for hours she heard a baby crying but everyone told her she was hearing things because of her dementia. I heard the crying baby. But they gaslight her into the fact she’s hearing things vs saying yeah my kids here. I’d go insane. The drugs.They are keeping those patients so drugged. A patient walks out of his room and says he’s hungry (same guy from before) and the aid says “ohhh i think your tired, take this pill and go back to bed” over and over again. My mother was so out of it, she got moved to a adult foster care and she’s gained weight, her brain is better, her health is better, potentially even a wrong diagnosis but no one knew because they just drug their patients and no one’s believes dementia patients, or there’s no one listening. Bedroom doors lock but not all aids have keys.I do not care when people speak different languages.Here’s the but…language is one of the last things to go for memory care patients. I’d been there without them knowing visiting and a few ladies were speaking their language, totally okay when speaking to each other. What is not okay is giving commands to patients that don’t know thst language and then getting upset and yelling at them. Leaving them even more confused because why are you yelling at them. Staff physically abuse patients. I overheard and had to intervene when someone was helping my mothers roommate in the bathroom because I heard verbal abuse. I seen a different person push that same patient onto the bed aggressively when she didn’t easily get out of bed. My mom said they abused her roommate ALL the time and then my mother when she intervened.My mom got something taken away from her and went to get it back and an aid ran at her and attacked her. My mom threw her first punch in her life. Two aids kicked her while she was down. So badly she got taken to the er. The doctor said there was clear show marks and clear as day hand print over her body. My mothers entire side of body was dark blue and black. They beat her. A patient. With a disease known to have aggression. Even tho I don’t believe my mother was at that stage. While I’m the hospital PG sent a letter giving her 30 days to leave, if she returned they refuse care. My mothers entire body was beaten black and blue thst the hospital took pictures because of obvious abuse. No training is given, or not enough. Terrible facility.