Otterbein-Lebanon Retirement Community

Unresponsive. We submitted a request for a tour online, and called three times, to schedule a tour and cannot get a return phone call. In my book, this speaks volumes on their level of care.

I would not recommend coming here for treatment. In my experience, many staff members were polite to people's faces but would later speak negatively about residents and coworkers behind their backs. That behavior created an uncomfortable and unprofessional environment. The culinary department was especially unfriendly at times. A simple misunderstanding seemed to lead to gossip and being treated poorly rather than having the issue addressed respectfully. I also observed similar behavior from some nursing staff. They often appeared friendly when supervisors were present, but their attitude would change afterward, including side glances and negative comments. Overall, I feel sorry for the residents. As a family member of someone who has received care here, it was upsetting to witness this kind of environment around my loved one. Based on my experience, I would not recommend this facility.

My mother-in-law spent approximately 2 weeks at Otterbein in Lebanon for rehab. The staff was wonderful! They helped her reach her goals so she could return home. Highly recommend.

Aurora Assisted living has been excellent for my mother. Recently they assisted her in getting to her dental exams for dentures. I am extremely thankful for the staff there, especially director Sarah Morris. TheMother's Day Tea at Otterbein Lebanon was wonderful May 12, 2026. Ann-Marie the Food Service Director for the entire community, ( its big) Supervised and served with many of the other women who work there. Across the entire community, over 400 served. Ann-Marie is hero for the outstanding way she leads and for her service to residents.