Brookdale Bath

Originally I left a good review, but sadly I have to revise it to reflect their level of service and dishonesty. Low level of service: We had several issues with the level of service given by the staff. Upon visiting the facility and witnessing my mother push her call button repeatedly with no answer, I decided to investigate. It took talking to seven staff members to find out where the emergency alert button communicated to within the facility. Eventually I found out that it went to a pager that was on an individual who they were unable to locate within the facility. I lodged concerns and spoke with the executive director at length, with admissions that the level of care was unacceptable but they were working on it. Lack of integrity and follow up: After promising to walk us through the Medicaid process, they called to submit the necessary piece of paper that they needed to file in order for Medicaid to be approved. In spite of me following up multiple times and being assured by both staff there as well as their rounding CNP that the paper would be submitted, they failed to submit it within the 90-day window. They had to submit it. Sadly my notice of my mother's denial for Medicaid was received 3 days before her passing. Once she passed I was no longer able to reapply for Medicaid. I spoke with Medicaid and they indicated that the only chance of remedying this was for the facility to respond. I spoke to the facility and they assured me they would respond. They processed additional withdrawals after my mother's passing but assured me it would be refunded as it was just an oversight. I followed up multiple times and was told it would take 30 days to issue the refund. Well after 60 days, I was notified today that they had a new executive director and I needed to contact her. When I contacted her, she told me that there was a mistake and that nobody would be refunded because Medicaid was denied. She denies any wrongdoing in spite of me sharing clear documentation of the conversations, as well as Medicaid confirming that the facility dropped the ball. The Medicaid office was also confused as to why the facility would not submit the paperwork and only returned one out of four calls. Bottom line, don't trust the staff there, don't trust the management there, look for anywhere else.

Walked in and no one around to ask for help. Finally a very rude person asked if i needed help. Told her I did, she asked who i was looking for. I told her and she became very rude. Said nasty "she is not here" and walked away. I left. Would never put a loved one in that place.

Administrative team is excellent. They deal with things as they occur. Maintenance issues are addressed promptly. Dietary team is fair and excellent. Three dedicated cooks that try their hardest to deliver different entrees that appeal to everyone. The servers here are awesome, they know what you want and they bring it to you. Nursing staff work really hard. They always have a smile on their face and do a great job. Aides have an extremely hard job and do everything with a smile.

Chandra and Lori do a great job at making each resident feel welcomed and included in the community.