Orchard Valley of Wilbraham

Our mom has been at Orchard Valley memory care since March 2026. We are very pleased with the care she is receiving- staff is very compassionate and kind towards our mom. We have forged great relationships with administrative staff and resident care attendants. We had toured several other memory care facilities before placing our mom at Orchard Valley and are very pleased with our decision. Most favorable is the cleanliness of facility - no odors when walking down corridors, excellent meal options, regular housekeeping and laundry. Abundance of activities for residents with weekly bus rides that get residents out periodically. Beautiful secured courtyard to enjoy outside picnics provided by the facility. Highly recommend if you are looking for a well run facility for your loved one.

My mom is a resident at Orchard Valley. She had been diagnosed with dementia probably 6-9 months prior and was declining rapidly. Since moving in she has done remarkably well and the disease seemed to slow down a bit. I believe the smaller family like atmosphere has helped as well as the staff. She was allowed to bring her cat so I'm sure this helps. The staff is what makes the place! They are all so kind and helpful to the residents. I am there at a minimum every other day and constantly witness them going above and beyond to be helpful. It is an older facility and therefore has a few minor drawbacks but easily overlooked when I see the constant prompts and checks staff make. Seeing the many acts of kindness performed by staff there is so reassuring when entrusting your vulnerable family member to their care. I would recommend this facility without hesitation. Kerry Schnorf

While the staff and nurses are excellent there, leadership is lacking. They have been without a working elevator for over a month. The timeline for replacement is TBD. The recent email states it will take a few weeks to make a decision after assessment. Residents are still paying full price and told to only go to essential appointments. The Fire Dept is called anytime a 2nd floor resident needs to be carried down from the 2nd floor. Residents are cancelling appointment to not inconvenience the facility and Fire Dept. Residents are having to eat upstairs, separate from the rest of the community. Residents and visitors are severely impacted by this, not to mention the glaring safety issue this is. This is completely unacceptable. There needs to be a better temporary solution and an acceptable fix ASAP!

The moment you walk into the building you can see how warm and welcoming everyone is. It is on the smaller side, feels like a bed and breakfast instead of being overwhelmingly big like most assisting living buildings. I always enjoy coming to visit with my loved ones.

I toured the community for my dad. What stood out the most was many residents were gathered in the lobby before dinner and a worker was playing a trivia game. They were all playing and having fun. My dad would definitely fit in here!