O'Neill Healthcare North Olmsted

Thank you Oneillshealthcare. my brothers n I visited our great uncle 2 weeks ago n Chris said she was the new nursingDirector of nurses she was phenomenal. at first we thought she looked a little too young 18yearold to be a director we asked for her age she laughed butwewere not joking. shewalked with us explained everything wheretogo n walked us upstairs n her reassurance n kindness is exactly what my family needed. webeen visiting for a little under 5 months n that was the first time we received a smile eyecontact exceptional customer service n some1 who took time to speak with us. we were impressedthat she was there at 7 o clock at night we were impressed with this young passionatelady. hire 20 more of her.

My mom was dying of cancer and in a lot of pain gave her Tyonal for her pain instead of Morphine because they said when she was at Metro they gave her morphine and said she was hulustionating let’s get real here if your dying they should gave her something stronger than Tyonal and then they wanted to give her therapy WHY? She died a few hours after.

Thankful for the staff at O'Neill North Olmsted. Locally owned and operated, the owners are involved in day to day operations. We are fortunate to have such a good option in our community.

I visit some of the patients here and they are not being properly cared for at all. One patient, Sofia, is unable to feed herself…. The staff is aware of this yet they still don’t feed her. On May 13th, 2026, I visited Sofia and found her hanging off of her bed, almost falling off. When her food arrived, I asked if she needed me to help her eat, she nodded. She was unable to remain seated upright in her bed to eat. I went to Beth and asked if I could put the recliner that had been Sofia’s former roommate’s into Sofia section of the room so I can sit her up and feed her. Beth told me to let maintenance move it the next day. I explained she needed to eat now and that I would be able to move it. She stated that she didn’t want me to move it because it was heavy and if I dragged it across the fall the floor would get scratched, that the floors had just been installed. Beth chose the floors over feeding Sofia. Not once did she offer to send any staff to feed Sofia. Today I went to visit Sofia again. She was hunched over, half hanging off of her bed, food all over the floor and under her feet. Also Sofia is covered in bruises, unbathed to the point where it’s almost unbearable. Then there’s “Nancy”. Some how some way “Nancy” is missing her teeth. Again I spoke with Beth. Beth stated they searched all over but couldn’t find them. Sofia was also missing her teeth. I spoke with another staff member there and was told it’s common practice at Oneills to starve the patients out and let them die. I’ve been frequenting this facility for months. Yes some staff is good, but not the ones running it. I often hear patients screaming and crying in their rooms, the people I visit are almost always crying when I show up. The staff really leaves a lot of the patients, especially ones that don’t have frequent visitors, to die. There is no rest for the patients, there is no comfort for them. This isn’t just a matter of don’t put your loved ones here, this is injustice, a lack of humanity. Care for the sick takes more than a degree. It takes compassion and mercy and many of the staff just don’t have that.

Our loved one, who has type 1 diabetes, was warmly welcomed into the assisted living community by the staff and the residents a little over six years ago. In January of last year, he moved into Pathways Memory Support. My family and I are grateful to all of the staff who made the transition go well for my brother, and for the care and support they provide to meet his needs, both physically and emotionally. We appreciate each of the nurses, their great compassion and care, and that there is a consistent rotation (as much as possible) of the same nurses in the unit. The wellness coordinator is always easy to talk to, and if I need to call and leave a message she calls me back. Thank you to EVERYONE at O'Neill's for your dedication, kindness and efforts (past and present!)