Lakes of Monclova the

I had the honor of being one of their santas for the residents christmas party. The staff was friendly and the environment was beautiful made it easy to help spread cheer. Event was well planned and all the residents had a great time. Looking forward to next years event.

The staff and nurses here showed amazing compassion and kindness to my mom during her final days. As hard as it was for her to not be home, we were comforted that she was in great care!

Beautiful facility! The staff couldn’t be kinder and more attentive to their patients. Activities, meals and field trips we’ve enjoyed with our loved one. They really do a great job on a daily basis!

I truly loved so many aspects of this facility—the environment was warm and welcoming, the people were kind, the food was delicious, the rooms were cozy, and appreciated the happy hours and social atmosphere. These are all things that made her stay pleasant and, in many ways, gave us peace of mind. Unfortunately, I cannot give a full 5 stars due to a serious issue of negligence that put my mom at risk. After repeated swallow studies, it was clearly documented in her chart that she requires thickened liquids only, as she aspirates on thin liquids. Despite this, on at least six different occasions during her stay, my mom was given regular thin liquids by staff. This placed her at significant risk of aspiration—something that could have had devastating consequences considering her age and the lack of immediate equipment for such an event. I raised this issue repeatedly to staff - nurses, aides, the social worker and speech therapist. Each time I was reassured that it would be addressed, but the problem was never corrected. I even placed a sign, visible right when walking in, “Thicken Liquids” but it was still missed by staff. Even the day before her discharge during her 20 day stay, I caught her being given thin liquids again. Thankfully, I spent a lot of time with her and was able to intervene when given thin liquids, but had I not been present, the outcome could have been serious. If not for this ongoing negligence regarding her thickened liquid requirement, I would have gladly given the facility 5 stars. Every other aspect of care and community here was wonderful. However, consistent disregard of such a critical need is something that cannot be overlooked, and families should be aware of this risk when considering the facility.