Hennis Care Centre of Dover

My mother got to this facility end of April 2026. And it’s an awful place !!! Don’t put your loved ones here. The staff is rude and do not care sbout the residents. I been waiting a month to meet and speak with the administrator. No call back. I had to email the DON over and over and over with questions regarding my mother’s health and instead of calling back she called the police on me and said I was harassing her. Same with the social worker !!! No responses back regarding my mom’s health and hospital visits. The ER DR told me there is definitely a problem at this facility. I tried reaching out to discuss things per the ER dr and no response. They ignore family. They want no family involved. I requested a camera under Esther’s law. DON said she would get back with me months ago. Hopefully with the help the state something can get done. My mom tells me all the time that staff is rude to her. Scream at her and hits her. Something needs done. I am trying to move my mom but they are refusing to send referrals to other facilities when I request it. They want control and power while abusing innocent people in the process. I hope the state looks into this facility. It’s probably not just happening to my mother but other innocent residents as well. My mother has fallen over a dozen times in past month 🤔🤔🤔🤔. But why ??? Nobody will answer my concerns. Instead they claim it’s harrassment ….. when I’m trying to get legit questions answered regarding my mothers health. This facility needs looked into and I’m not the only family who sees this. And don’t call because there is zero help in homestead unit. My family been calling for a week straight up til 10 pm and no answer. The nurses said themselves that they are soooo short staffed they can’t handle the entire unit by themselves. Don’t believe me? Try calling and see if it takes you weeks to get an answer. My mother needs out of this facility asap. Especially when she keeps falling and staff isn’t wearing proper PPE gear to asssit the residents. These are serious issues. I wouldn’t put a dog in this place.

Received great care and rehabilitation therapy. Would recommend this facility.

“The rehab staff here is truly the best on the planet—caring, patient, and unbelievably dedicated. Holly stands out as the absolute superstar, bringing skill, heart, and encouragement that make every step of recovery feel possible.”

Poor customer service. Nurses not professional. Have promised to have the social worker call me 3 times and still waiting. I wouldn’t rehab my dog here. Well she got the largest decubitus ulcer l have seen then got septic and died.

My father-n-law came all the way from Florida to be with the Hennis family & that's exactly how we all felt like family. The Hennis family not only cared for him they loved him. We could feel that at our visits. So helpful any time we needed anything. Thank you so much Hennis family I wish I could give you 10 stars