Haverhill Crossings

After touring 7 assisted living communities, my grandmother chose this location. She lives independently and manages her own daily life. We were comfortable moving forward even during renovations because the original director was transparent and helpful. After selecting an apartment and preparing to sign the lease, we were told a second assessment was required. Following that assessment, we were informed her only option was Memory Care by a regional director. Additionally, we were no longer able to contact the original director for this location. This was concerning to our family. She is social and independent, and we were not offered enhanced assisted living supports before being told Memory Care was the only path. When we requested a copy of the written assessment, we were told it could only be discussed by phone and were not provided documentation. My grandmother has since been assessed at 2 other communities, both of which were happy to have her in assisted living, not memory care. Families should ask for a copy of the written assessment at the time it is completed and request clear criteria explaining how care level decisions are made before committing. We ultimately chose to seek care elsewhere, as we did not feel confident that her level of care was being evaluated in a transparent and individualized way. ***UPDATE SINCE RECEIVING A REPLY*** The point of this review was to let anyone interested in having a loved one move into a Benchmark facility, specifically this one, beware of a bait and switch. Do not let them bully you into memory care for your loved one. ADDITIONALLY, the “HIPPA” (yes it was labeled HIPPA, not HIPAA) form, was to give permission for all of Benchmark to receive and give any and all medical information regarding my grandmother. This is why it was not filled out. It was given under the guise of a release for just the healthcare proxy, again, super shady. I would not send my dog here.

Beautiful building and excellent staff! Residents are happy and the community is very positive!