Enclave of Newell Creek the
About
The Enclave of Newell Creek is a senior living community in Mentor, Ohio, nestled in the Newell Creek neighborhood near Lake Erie, offering assisted living, memory care (Lilac Trace), and respite care with personalized support and 24/7 care from tenured associates.
Rooms & Floor Plans
Assisted Living Apartments
Apartments with high-end finishes including granite countertops and hardwood floors, individual thermostat controls, modern kitchen with full-size refrigerator
Memory Care Apartments
Secure apartments designed for individuals with Alzheimer's or dementia, includes utilities and housekeeping
Capacity
134 residents
Phone
(440) 840-8872Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.1
out of 5
Based on 66 reviews
Reviews (66)
Showing the 50 most recent of 66 reviews from Google
David Fox
Kathy Kelly
Our mom had been a resident at Enclave of Newell Creek in the Assisted Living and Memory Care community in Mentor, and we couldn’t be more grateful for the care she received. The staff is friendly, caring, and professional, and they truly took great care of our mom. We were so happy to find such a wonderful, safe, and clean place for her. Every time our family visited, everyone was kind and welcoming. It meant so much to know she was surrounded by people who genuinely cared. They offer activities for the residents and many fun things that keep everyone engaged and connected. The team goes above and beyond for the residents every day. A special shout-out to Walter, the nurses and all the caregivers for the compassion and dedication they showed. Our family highly recommends Enclave of Newell Creek!
Ryan Carnes, OFS
Going through the reviews, isn’t it a little biased to have management review and rate, isn’t Ms. Carlo the DON of your facility? I see other management in the reviews as well.
Jenny Jenny
Don't be fooled by the facade! If your loved one is in Memory Care, they are ignored. The brochure tells you a wonderful story, but the management can't deliver. i thought that the most expensive place meant the best care. I was very wrong. I have met 3 times with management in the 4 months she has been there and they can't seem to keep my very mobile mother clean and happy. I SPEND MORE TIME CLEANING HER, AND HER ROOM, WHEN I VISIT THAN I ACTUALLY GET TO SPEND VISITING MY MOM WHEN IM THERE. Kirsten (the Memory Care Director) and Michael (the Executive Director) ignore my requests for better care and bury their heads in the sand. They are more focused on the Assisted Living side. I don't understand how they can accept that my mother spends so much time in a full, wet brief or that she had to sleep 2 nights with just a top sheet because their staff never checked on her after taking her bedding to be washed, or the fact that she is locked out of her room all day. She has dementia! She needs care and they are unqualified and unable to care for her. Please don't send your loved one here.
Jen Stitt
Love all the activities for the residents, very clean and staff seem to really care and take pride in their jobs! Best assisted living community and team I’ve seen❤️
