Brookdale Muirfield

Management changes have lowered my review. After searching and visiting multiple Assisted Living places for our over 90 mother, we chose Brookdale Muirfield. We liked that it is not a large facility. Their onsite staff is extremely friendly and helpful. This was our observation as well as from asking residents. The facility is clean with daily activities. There is a considerable amount of documents required before a move in, and the staff was very helpful and patient with us. Their documents spell out what they provide and all associated costs. In order to provide the best care and for the best stay, they also have you provide as much information as possible about the individual. So far, we have been impressed.

Choosing an assisted living community for a loved one is never an easy decision, but from the moment we walked through the doors, we knew this community was special. The building is always clean, bright, and welcoming, and the staff truly treats the residents like family. Everyone is so kind, patient, and genuinely caring, which gives our family tremendous peace of mind. One thing my loved one looks forward to every day is the food. The meals are delicious, there’s a great variety, and it’s clear that a lot of thought goes into making dining enjoyable. Knowing that our family member is safe, well cared for, and surrounded by compassionate people means everything to us. We are so grateful to have found this community and would highly recommend it to anyone looking for a place where their loved one will feel respected, cared for, and truly at home

​I have had two separate assessments for my mother at Brookdale, and both experiences demonstrated a total disregard for professional boundaries and basic protocol. ​During the first assessment, the Nursing Director arrived without any prior notice, despite an explicit agreement that I would be notified first. This lack of communication was so poor that my mother's caregiver had no idea which facility was visiting or who the person even was; they were left to guess who was entering the room. Furthermore, my mother’s medical information was discussed without my permission. Most concerning was that Jill, the admissions representative, bypassed me entirely and reported sensitive information back to a sibling who was not involved in the arrangements. ​I gave them the benefit of the doubt and attempted a second assessment. I again requested a heads-up before the visit. For a second time, they ignored this request and went in without notice. ​The admissions team consistently fails to follow the "rules of engagement" or respect the primary point of contact. Their habit of sidestepping family leadership and showing up unannounced is unprofessional and feels deceptive. I would be very cautious about ho w this facility operates

My sister cared for her husband with dementia for over a year 24/7. She agonized over making the decision to place her husband somewhere so that he could be observed day and night and meds might be adjusted to help him have a better quality of life. The staff assured her they could do the job, that there was a doctor available any time of the day, etc. We moved him in on a Thursday. The doctor was finally going to get around to evaluating him on the following Tuesday. They told her to stay away for a few days so he could get "adjusted." When she went to see him the following week...he looked at her with tears and said, "I thought you were never coming back....I thought you died!" The next day she visited and found him extremely out of it, slumped over in his wheelchair. She called me after the visit extremely distraught, telling me she made a terrible mistake taking him there. I told her I would go see him. I found him right outside the nurse's station and director's office slumped over in the wheelchair to the point that I had to almost lay on the floor to talk to him. The staff walked by us like nothing was going on. I spoke to a nurse to see if medications had changed and to ask why he was like that. She very curtly responded with "well, he's tired...he's up all night looking for his wife!" Next step, talking to the director. I told her that my sister was a mess, concerned that she made the wrong decision and I was shocked to see him like that. She handed me a tissue and listened and when I left I felt as though something was going to change. It did. They called my sister and said they were sending him to a hospital in the south end of Columbus so they could "adjust his meds." But wait! Brookdale said they would be able to do that! They transferred him there and my sister went to see him. It was a lock down facility for drug addiction! She was only allowed to visit during a two-hour period each day. She had to leave everything in the car. She was not allowed to go to his room; they brought him to her in a common area. And if she got there and he was asleep, they would not wake him up and bring him to her. He was there for (I'm thinking) about 10 days, and she saw him perhaps two or three times. They she got the phone call that they weren't sure what to do with him medication-wise, so they sent him to OSU Medical Center to the dementia unit. He spent a few days there. By that time, he could not stand, was eating very little and they said they really could not do much for him and were going to send him back to Brookdale. My sister assured them that he would not be going back there, but now, since he was immobile, she was faced with finding a new place for him. She found The Gables in Marysville, Ohio...a 45 minute drive for her, but the facility and staff were wonderful. They only had one room available which was a suite, but it allowed us to bring family in and visit comfortably. By then, it was just a matter of time, and he passed away there a few days later at age 74. Dementia is a horrible disease. My brother-in-law started showing signs of it about six years before he died, but he functioned relatively well until about the last two years. Knee pain did not help the situation. But they didn't want to put him under anesthetic to do the surgery. It was heartbreaking to watch him suffer, and is still heartbreaking to watch my sister blame herself for not having made the right decision. We try to assure her that she did what she believed to be the right thing. Those who assured her they could help were not being truthful in their abilities. A comedy of errors by those professionals have left her living with a guilt that is eating her alive. I pray that other families are not treated as my sister and her husband were treated during the biggest challenge of their lives.