Brookdale Cape Cod

The staff is never available when residents need assistance, and maintenance requests take far too long to be addressed. The laundry room is always disorganized and dirty, and the utility sink is often left with food and other messes in it. There is one housekeeper who does an excellent job, but unfortunately, another one consistently does the bare minimum and leaves basic cleaning undone. Many residents are no longer physically able to clean their own rooms, yet the floors are not vacuumed and the toilets are not properly cleaned. The dirt and grime continue to build up, leaving the rooms extremely dirty. Since the staff does not provide the assistance residents need, the situation becomes even more difficult. Residents should not have to live with accumulated dirt simply because basic cleaning is not being done. The overall service is very disappointing.

Staff was excellent..happy attentive and smiling. A Pleasure for a family experience with our mother..Thankyou

Communication, seriously, lacking, new activities directed doesn’t know how things were done before it would help her to know and if she chooses to change things, I think that would be up to us not her or at least have a dialogue so we would understand one another