Mercy Franciscan West Park

I was unsure about placing my mom there at first. Iwe were greeted by the staff and talked with the DON and Both case managers the first day with nothing but respect and they ensured me my mom would be in great hands. We had only 1 issue but it was corrected the next day after we talked with the proper people. I have to say my mom enjoyed herself there in her private room watching tv relaxing. The nurses never made my mom feel helpless and even with treated her with respect. Once my mom was getting discharged they even helped her to get her oxygen equipment to have for home to prevent a new hospitalization. They stayed till they felt we had everything to make sure she was comfortable after discharge to go home and all medication was given to us with a check list. Her room was always clean and they even made sure she was accommodated with a meal that she couldn’t have. This place and the staff we had did an amazing job.

I only gave 1 star because you couldn't give it a 0 star or negative rating!!! Under NO CIRCUMSTANCES do you want to put ANY ONE in this facility that you love. My husband arrived on 6/03 from a rehab center and I had him taken out of there after calling 911 on 6/06 because he declined immediately after arriving didn't eat, or try to talk or move. I would almost get physically ill when I would step in to this place. The smell was UNGODLY and there were patients roaming the whole facility inside and outside. Had I not called 911 that evening there is no doubt in my mind that he would no longer be alive. The EMT's immediately tested his blood sugar and it was 55 he is not a diabetic but hadn't eaten or drank in almost 3 days so that did not surprise me. The immediately administered an IV and gave him Glucose water to where he did become somewhat alert but could not tell them his name, birthday or where he was at. One of the firemen told me he hated coming to this place and they had been trying to get it shut down well hearing that made me even more convinced that I was getting him out of there if I had to take him out myself!!! They rushed him to Good Sam where he was from 6/06 until 6/22 and the drs told me he had, had another stroke within the past week!!! I would put my life on it that he had it while he was at this HELL HOLE had I not took it upon myself to call 911 he would be dead or in a coma!!! DO NOT I REPEAT DO NOT PUT YOUR LOVED ONE IN THIS PLACE or for that face your worst enemy!!!

My mom spent 30 days here for rehab. When she got there, the room was not clean and the water in the shower kept running. When she left the room was not clean and the water in the shower was still running. My mom was very unhappy with the service that she was provided. So I removed my mother from this place and I do not recommend this place for anyone.