Woodland Terrace of Carmel

My Dad was a resident for over 3-1/2 years (mostly in assisted living) and received excellent care. Nurses, caregivers, and other staff always engaged with him and looked out for him. They offered numerous, unique social activities that kept him active and provided a way for him to interact with other residents and make friends, something that helped his cognitive well-being. The facility itself felt more apartment-like, he liked the food, and there are plenty of gathering places for residents to socialize. My Dad and I looked at several facilities, and I'm incredibly grateful we settled on a safe, caring, and nurturing environment for his final years.

My stepmom was here for 5 years in Assisted Living then Memory Care. They are fantastic!! The staff is wonderful, food is great, very clean and lots of fun activities. When she neared end of life, they, along with Anchors of Hope Hospice, were so loving to her!

I am writing this review out of deep concern for the conditions at Woodland Terrace of Carmel where a family member and her husband currently reside. Their experience has been nothing short of appalling, and I feel compelled to warn others who might be considering this facility for their loved ones. First, the pricing is outrageously high, and meals aren’t even included. For what they are charging, you would expect a higher standard of service, but instead, the staff treats residents rudely and disrespectfully. To make matters worse, personal belongings, including clothing, have gone missing, raising serious concerns about theft. The staff has access to their apartment, 24 hours a day. Mind you, This is for the assisted living section not the memory care. The meals provided are another issue entirely. Portions are extremely small, lacking sufficient protein and nutrients—basic necessities for maintaining health. Residents are not allowed to ask for seconds, leaving many hungry and dissatisfied. It’s unacceptable to treat people this way, especially when they are paying a premium for care. The recent snowstorm highlighted the facility’s complete lack of preparation. They had no food, leaving residents stranded without proper nourishment during a time when they needed care and comfort the most. This kind of negligence is absolutely unforgivable. If you are considering placing a loved one in Woodland trace of Carmel, I urge you to reconsider. This facility has shown a blatant disregard for the well-being, dignity, and comfort of its residents. For the sake of your family, run the other way and explore other options.