Willow Falls
About
Willow Falls is a senior living community in Crest Hill, Illinois offering Assisted Living, Independent Living, and Memory Care services. The community provides personalized care plans, 24/7 staff availability, and a range of amenities designed to support residents' independence, comfort, and engagement.
Rooms & Floor Plans
private apartment
Light-filled apartments with privacy and connection, spacious layouts with modern finishes and walk-in showers, in-unit washer and dryer, additional storage unit
Capacity
113 residents
Phone
(815) 725-5868Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.6
out of 5
Based on 123 reviews
Reviews (123)
Showing the 28 most recent of 123 reviews from Google
Denise Marynowski
Having spoken to residents, this place is not what it claims. Rent is outrageous for 1 1/2 meals which are often cold. Staff nearly inadequate. Pool is off limits to residents but not staff! Nighttime pool parties. No responsive management on site, skeletal or staff on weekends. All in all, their brochures are false advertising. This company controls many retirement communities so buyers beware.
Response from the owner
Thank you for taking the time to share your feedback. We’re sorry to hear that your impressions of the community have not been positive. We take all concerns regarding services, staffing, dining, amenities, and communication seriously and review feedback closely with our leadership team. Our goal is always to provide a safe, respectful, and well-managed environment for residents, along with clear and consistent communication about available services and amenities. We appreciate the opportunity to continually evaluate and improve our operations. If you would like to discuss your concerns further, we encourage you to contact our Executive Director at (815) 390-9037 so we can follow up directly.
Tracy Knight
Response from the owner
Thank you so much for the 5-star rating! We truly appreciate your support.
Allen Loftis
Response from the owner
Thank you for sharing your feedback. We’re sorry to hear that your perception of our community has not been a positive one. We are committed to providing a welcoming environment and responsive service for all residents. Our team works hard each day to ensure concerns are addressed and our community is well-maintained. If you’d like to discuss anything further, we’re always open to a conversation and encourage you to reach out to our team directly.
Colleen
Visited an elderly lady my husband and I look after. She recently moved in. Beautiful apt.! New carpet, washer/dryer. They have everything she needs. Once she gets to know folks I'm sure she'll be happy.
Response from the owner
Thank you for sharing your visit experience! We’re glad to hear that your loved one’s new apartment feels comfortable and well-equipped. We look forward to helping her settle in and get to know our community—making her feel at home is our top priority!
Karen Storcz
My mom moved in and had several falls including one where she broke her leg We had moved her there because of fall issues. When calling for assistance to the bathroom you are left waiting for over 30 minutes! When out of the facility in the hospital and rehab for several months charged full rate. Refusal to credit for lack of meals, laundry service, care service and Housekeeping.
Response from the owner
Hi Karen, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how difficult situations like this can be for families. Because of privacy regulations, we’re unable to discuss specific details publicly. Our Executive Director, Matt, will be reaching out directly to connect with you and discuss your concerns further. Thank you.
