West Hills Assisted Living

We had our mom at another acute care facility on to have to rush her to emergency do to lack of care. At West Valley the nursing staff and entire team is dedicated and do excellent work. My mom loves it there. Thank you West Valley PA!! They do a great job!

“I can’t say enough good things about Post Valley Rehabilitation Center. They’ve been a huge support for my dad and for me. After his discharge from the emergency room hospital, they brought him in and have kept him under careful observation for at least 30 days. I’m so grateful that they aren’t just sending him out after a short time—they’re ensuring he has a safe place to go after rehab as well. The staff are compassionate, professional, and truly put the patient first. I can’t thank them enough for easing a lot of my stress during this difficult time.”

This facility is so unprofessional with such poor management. I have been asking for a blood draw for 3 days already without any responses. I feel an infection starting and there was no urgency. I wanted to leave a 1 star but leaving a 2 simply because Vanessa from Admissions, Alan & Czarina from therapy have been so good to me and have been taking care of me. Sharpnum & Tina from nursing have been good too. The administrator here has no control of this facility and I witness such inappropriate things here while she sits in her a office laughing with her friends rather taking control of situation to take care of the patients. Today they had a meeting saying they have been trying to contact the Dr when my surgeon only mentioned he got the call today while the RN heard him over speaker. So much stress in this facility while trying to turn me out to the ER after 5pm.. this late on a Friday without keeping me informed. Very inappropriate waiting until they all leave so they can turn me out. No family here and I'm from out of state. Poorly handled and I feel this was also due to a complaint I had addressed regarding what I witness on how they treated a pregnant employee. Noticed this all occurred after witnessing this and bringing this up to their management. How can this go on at such a great establishment. Poorly managed...

My father recently had neck surgery and originally wanted to go to Topanga Terrace since he had been there before. When it came time for discharge, that unfortunately wasn’t an option and we were given the choice between going to Santa Monica or staying local at West Valley Post Acute in West Hills. I can’t say enough good things about the care he received at West Valley Post Acute. The staff went above and beyond for my 79-year-old father, who at the time couldn’t walk or take care of himself. Every single person we encountered treated him with kindness, patience, and genuine compassion. They truly made a difficult time much easier for our family and I’m incredibly grateful. Honestly, everyone on that team deserves recognition (and a raise). I would highly recommend this facility to anyone looking for quality care for their loved one.