VISTA SERENO RCFE

Loved the place and Ashley was Great! she explained the process and listened to our concerns and responded clearly and professionally. I am very pleased with the service.

Adrian met us right time, took some information and listened to our needs. He then gave us an extensive tour of the property and all levels of care. As we walked he greeted every resident we came in contact with. The apartments were considerably smaller than others we had seen, and I just can’t deal with wall air conditioners once more. We weren’t able to taste or, therefore, comment on the food. The entire property was clean and well maintained. The interior garden was beautiful. The price was quite reasonable. If you can handle wall air conditioners this is the place For you.

Ashley is very nice, knowledgeable and professional. She gave us a great tour. The facility is nice, but a bit old and could use a little TLC.

My Mom (then 94) was at MVV for almost 2 1/2 years; Independent Living was good as she met people thru activities and felt at home. The staff were exceptional....then she needed to move into the Assisted Living rooms nearby. I credit MVV for keeping her safe through Covid. However, MVV then sold to a "profit over people" new company that fired most of the staff, replacing a smaller number with young, "transactional" not "relational" staff who played on their phones after tasks were completed. No effort to get to know my mother, who needed staff to speak loudly and clearly, tell her why and what was happening...etc. The last straw was horrific: I visited her on a Friday and all was well, visited her on Sunday and noticed she was wearing a hospital medical band!!! And she had staples in her head!! She was confused and couldn't remember what happened. I had never been called and no one seemed to know anything about it. I was promised a full investigation but never heard back. As soon as possible, I got her into a Board and Care where she lived safely and very well cared for until she died a year later.

My dad moved into Monte Vista Village in February and has been very pleased with his stay so far. The campus is beautiful and well maintained, the rooms are more spacious and more affordable compared to the senior community he was at previously. The rooms are all single story ground level with easy access from multiple streets. Jackie, in admissions, is very kinda and helpful, we are very grateful to her for all her help with getting dad moved in!