VISTA COVE AT RANCHO MIRAGE

It is clear that from the reviews, different people have had different experiences. My experience with my father, who had severe dementia and had escaped from a previous "memory care," facility several times, was that Vista Cove was the right place for him. There, he was provided respectful and professional care, with the staff helping us negotiate that time from when he was able to walk, talk and dance, to his not being able to walk or talk coherently, to his eventual death from Dementia. Given our previous experience with a different memory care facility, Vista Cove was the right place for my father, and he was treated with dignity and care right up to the end.

I wish I would have found this place sooner. My brother in law lived his last 6 months loving life! The people (especially Lola) were fantastic. He had such a wonderful time with all the activities. Thank you so much for taking care of him.

Our experience with this facility for respite care was devastating. We sought help for our grandmother, who was in the advanced stages of Alzheimer's and required constant supervision. Despite our insistence on having her caregivers present, the staff dismissed our concerns, claiming that outside help would interfere with their care. I forgot the lady's name but she said the caregivers wanted to keep their jobs so they would interfere someway . We were going out of town on vacation so we just wanted her caregivers that we knew and trusted to keep in touch with us so we would know she was okay! Tragically, on the second morning, they found our frail grandmother, who weighed only 100 pounds, on the floor. We don't know how long she was on the floor my guess probably hours. We had explicitly communicated her need for 24/7 monitoring to prevent such incidents. Instead of heeding our warnings, they insisted that caregivers were unnecessary, which I believe ultimately contributed to her decline. After her stay, she contracted C. diff, and soon after, we lost her. I regret that day we took her the vista cove. I cannot recommend this place for anyone needing round-the-clock care or support for dementia and Alzheimer’s disease.

Always do your research. My Uncle is going on a year residing at Vista Cove memory care. I truly wish I had discovered Vista Cove before the previous memory care he was at. I was thrown into a terrible situation of needing to move my Uncle within a few days from a place that was not accountable for anything.. When a couple staffers at the previous place heard of my desperation and saw the injustice happening they told me to call Vista Cove. I took a break at work and was greeted over the phone by Gerry Neighbors. When she heard my story she instantly said to come for a visit and that they would make a home for my Uncle. My tour was met with kindness and a ton of information. Gerry even came to my place of employment to complete the paperwork. Now, a year in, here are my silent observations. I could not have asked for a better place. My Uncle is patiently cared for. He is showered even though he is known to throw a fit, dentures are looked after, clothes are as clean as they can be with spills and such. He enjoys his meals, takes his meds which are so needed and is always looked after. His room is clean and I did not have to provide my own furniture like the last place. I sit and watch the interactions with staff to residents. The staff is very caring and attentive. Always interacting, checking residents for accidents, redirecting when needed. There is always a nurse on duty and many caregivers doing exactly that. I have attended the open houses Vista Cove gives for the families. We all agree we are so pleased to have our families there. I have watched my Uncle’s dementia progress and am so sad for this but, I have also watched Vista Cove progress with the care of his condition. As he checks out socially they provide comfort care and at the same time keep his dignity. There are many more wonderful things I could say so please if you have read through this long review, call Gerry at Vista Cove.

I work for a healthcare agency and I absolutely love working with Vista Cove! They provide a high level of care and attention to all of their residents, and their staff is amazing. When we need a patient placed, I always recommend Vista Cove. Gerry is caring and attentive and you can feel the love as soon as you walk in the door. Would definitely recommend this facility for your loved one!