Vineyard Park at Bothell Landing

We have had the privilege of having our parents as residents at Vineyard for the last 6 months. We have had nothing but an amazing experience at this assisted living. We have been met with kindness and professionalism at every turn. When my father was at the end of his life, he was cared for with dignity, compassion, respect and love. The staff embraced my father as their own, and made sure he was taken care of with every single decision that was needed to be made. They held us and cried with us at the end, making sure we knew he was surrounded with love. Michelle and Clarence showed up to be with us at 1am to look over every detail, and not only cared for my dad, but they were there for us as a family, so we never felt alone. You would never find that kind of intimate love and care at any other facility. The care staff are now there as we help my mother transition to living alone.They take care of all her meds, needs and care. The kitchen staff greet her by name when she calls down to order a meal. They know her voice! If you are considering moving your loved one to this facility, I whole heartedly recommend Vineyard of Bothell. We have found not just a facility, but a welcoming family there!

Medication mismanagement, elder neglect, unsafe and wrongful billing. During my mothers stay her medications were mismanaged on multiple occasions. She would call me, let me know her pills were wrong, I would follow up and they would have some excuse about new staff or deliveries. The lead nurse role always turned over; nearly all the staff turned over constantly. At the time my mom moved out, the lead nurse at the time was always on her cell phone talking or looking at Instagram and never checking on residents. I witnessed it taking almost an hour for someone to respond to the emergency pull cord twice. My mom used it to get an aid to assist her in a doctor ordered procedure and I was going to stop her and help myself, but then thought, lets see how long it takes for someone to respond to the emergency pull cord, so I let her do it. What if it had been a real emergency? Multiple times I saw a resident who was not always able to cut up his own food, just not eat, till I went over and cut up his food for him. He was very thin and his family never visited, so didnt know he wasnt getting enough food. I was wrongfully billed on two occasions for meals I didnt eat (I would go to the dinning room but not eat). My mom went in for surgery and when I moved her back, she wasnt as strong. No one checked on her in the 6 hours she was back. When I went downstairs multiple staff people were on their cell phones, including the head nurse who never came up to see how we were settling in. I knew then I had to move her to a place that had employees that cared, and I quickly moved her to a safer, more loving home. During the time there, my mom did love her friends and the activities, which is why I left her there so long. But she often said, this isnt the place if I need help. I lived close by, she knew how to use her cell phone and I check on her often so, I felt it was okay. But this is NOT the place to leave a loved one who needs a lot of care or a place to age in place if you dont have family checking on you throughout the week.

My mom lived at the Vineyard Park at Bothell landing for 7 months in 2022 and I can’t recommend this facility. The primary reason for my rating is the staff’s lack of response to falls and calls regarding health and safety. The first time mom fell, she pushed her button on her necklace and no one responded. Mom told me that after waiting on the floor for 20 minutes (from the time she pushed her button), she called the kitchen and someone from the kitchen found a staff member who responded and helped her off the ground. When she fell, mom sustained a cut on her arm. A nursing assistant cleaned up the cut on her arm and said she’d come back later to bandage her arm. The nursing assistant never returned. When I reported my concerns to the director, she conducted an investigation. She called me with the findings of her investigation. She said the failure to respond occurred because of an issue with the pagers. To address this issue, the facility purchased new pagers for the staff. The director said she also updated the alert system, so that she would be personally notified when a resident pushed their button and could monitor the length of time it was taking for staff to respond. She said the nursing assistant who never came back to bandage mom’s arm admitted that she had gotten busy and forgotten. The director said they would do better in the future. If this had been the last safety issue, I would have been satisfied with how it was addressed and the outcome. The second time mom fell, it was 4:00 am and she wasn’t wearing her necklace (which she should have been) but she was able to reach her phone. My husband and I rushed to the facility when she called us. The entrance to the facility was closed at that time (which is standard) and I called the main number. The staff member who answered the phone and let us into the building appeared to have been woken by the call, based on his grogginess and appearance. He followed us to mom’s room. Mom wasn’t injured but wasn’t able to get up from the ground. The staff member pulled the emergency cord (located in mom’s bedroom) to get help from a second staff member to help pick mom up from the ground. We waited and waited for the second staff member to come while mom waited on the ground. When the second staff member didn’t respond to the alarm, the first staff member left to get him. When the second staff member came into mom’s room, his eyes were extremely bloodshot and he seemed dazed. The two men lifted mom off the floor and got her back into her recliner. On another occasion mom hadn’t responded to my regular morning check in and repeated calls for almost two hours, which was extremely unusual. I was worried that something had happened to her during the night. I called the front desk and the business manager answered the phone. I explained the situation and asked if someone could check on mom and verify she was okay. She said she would send up a nursing assistant to check on her. After not hearing from anyone for an additional hour and after more calls to mom, I drove to the facility to check on her myself. On my way to the facility I was finally able to reach mom by phone and she confirmed that she was fine. Her ringer had been turned off and she hadn’t heard my calls. I didn’t call the business manager back and tell her that mom was okay because I wanted to see if anyone would follow through and check on her that day. No one ever did. Five months into her stay, mom was diagnosed with terminal cancer and was referred to hospice. We had the option of increasing her level of care (at a significantly increased cost) and letting her remain at Vineyard Park during her final days. However, by this time, we had no confidence that she would remain safe or receive the quality care that she deserved in her final days if she stayed there. So instead, we moved her out of the Vineyards Landing and into our home.

My mother has been a resident for a couple of years. Recently she experienced a health crisis and required additional care during the pandemic. The ED and head nurse were creative and responsive to find a way to meet her new needs and keep her family involved. Her primary care giver has been absolutely amazing and supportive, noticing what works best for her and helping her get back involved in things that bring her joy. Very grateful for the care she is receiving. And, the grounds are lovely- lots of opportunity to walk outside!

Vineyard Park at Bothell Landing is the ideal caring location for individuals who may be mostly independent but need a little help to improve their quality of life. Additionally, Vineyard Park staff are highly trained to provide assistance when medical or physical help is needed. I have seen exceptional post-op care; providing additional individual assistance and physical therapy as needed. You can always count on them to ensure that the correct medications are administered at appropriate times. The staff not only become well acquainted with their residents but also the resident's family members. I especially like the communication they provide to family members. I am well informed of any changes at the facility and they are always willing to sit down and discuss and questions I may have.