VI at Highlands Ranch Assisted Living

A terrible experience. While they sell the community as quality of life and resident focused this is far from actuality. Executive staff is revenue driven and callus to the need and well being of the residents. If you care about your loved ones, think twice about letting them move here. *Update* After posting this review and being told to reach out to Yo Andersen, the executive director, I did so promptly. Nearly a week later and my concerns have not only not been addressed, they haven't even been acknowledged. Avoid the Vi!

This was the place we had hoped our parents would age well together. After 18 months, we received a letter that my mother would be moved to memory care and my father to Assisted living without any discussion or input from (us) the family. This is the nightmare I would hate for anyone else to experience with their family member. Avoid this center if you care about your family member and maintaining their integrity and well-being. Absolutely awful communication and support through the process. Very disappointed.

We are extremely happy to be home at Vi! The residents and staff have been extremely friendly, helpful, and welcoming. We enjoy the many activities provided along with the many social events and entertainment. After checking many other adult living communities we felt the Vi was the best for us with the best care center. We would highly recommend the Vi to family, friends, and others without any reservation!

My wife and I are very glad that we chose Vi at Highlands Ranch as our retirement community. It's the perfect place to enjoy 5-star dining, make new friends, stay active, and enjoy the view of the Rocky Mountains from your balcony. When we decided to move to Vi, we were relieved to end the drudgery of maintaining a house. We moved 3 years ago from the Seattle area to Vi (in its pleasant suburb just south of Denver). The area is full of nearby excellent shopping and attractive destinations for visits. During the covid year of 2020, the Vi staff went out of their way to provide additional activities that could be enjoyed inside our Vi apartment -- either online or on our internal TV network -- to make the days enjoyable. And the staff arranged vaccinations very early in 2021 for any of us who wanted. Virtually all of us chose to participate. A 5-star executive chef provides delicious meals and lots of choices for each meal. And, during normal times, the Dining Room is the perfect place for a relaxing meal, choice of wines and beverages, and for meeting new people and making new friends. Activities (walking, biking, outings, concerts, stimulating live speakers, and more) are abundant. What's not to like!

Most wonderful place. I moved in just before COVID. I am so grateful to be here. The entire staff takes such wonderful care of us! Starting with Nicole and Bethany on the sales team, thru the move. Getting settled was so easy. Eveyone is here to help you. People are so friendly. I cant forget how wonderful Chef is. His food is fantastic. We have lots of activities and special events. Some are on zoom now. However, we still have the pool, work out and lots of classes. Vi is 5 star all the wayI love to walk outseide around our beautiful grounds.