The Watermark of Gulf Breeze

BE AWARE IF YOU PUT DOWN A DEPOSIT FOR THE WAIT LIST! My family member chose another option before a room became available at The Arbors of Gulf Breeze. I have requested a refund for our wait list position for over 2 Months with no success. I am now contacting the BBB to open a case and will pursue Small Claims Court if need be. I will update this review as the case progresses.

I have a family member in independent living. The Arbors was great until Grace management took over. Rooms are not being cleaned for weeks. This week the cleaner finally came but only emptied trash. Lack of servers in cafeteria. Often waiting 45 minutes for food. Many good and caring workers were let go so now they are understaffed.

One must consider that assisted living is just that... "Assisted" not full time nursing home facility, so that being said Why would anyone expect a seven coarse meal served at supper? The staff now are great and caring Individuals that bend over backwards to achieve the appropriate level of care for the residence. Thank you.

I have been in senior living for many years and The Arbors of Gulf Breeze has friendly staff and the residents have a full activity calendar. The community is always very clean and I see staff everywhere assisting their residents. Anytime a new management company absorbs a community there will be challenges and I see many positive moves made by Grace Management at The Arbors. I would happily move a loved one in if that time arises.

My elderly uncle has been here a year and it has been a wonderful experience, especially in comparison to many other facilities. Unfortunately, the facility was purchased by a new management company, Grace Management, and they pretty well stink. Flat out lied to everyone about rent being raised when they purchased 4 months. Received the rent increase (over $300 a month) letter today. Activities are terrible now - absolutely no effort or monetary contributions to improve them from Grace Management, it's just "come and sit and chat", which the residents can do anytime. They have also stopped printing the daily bulletin, which included meals, activities (which are decreased), birthdays, jokes, etc. Now the residents are expected to read the menus on the television in the lobby, or on the chalkboard. Tell me, how many elderly folks do you know that LOVE to get their information via technology vs in print? Overall, I see the quality of services decreasing, while rent is increasing. I love the staff, I love the general vibe of the facility, and hoped to keep my uncle here for remainder of his life. Not sure we will be able to, or if it is a good value for the money now. I do NOT recommend Grace Management.