The Carlotta

This place has one of the worst book keeping practices I have ever experienced. Both of my parents were admitted to the Carlotta in Jan ‘25 after hospital stays. Before being admitted I was forced to prepay for 2 full weeks of service to the cost of ~$6,000 (they both have Medicare advantage plans but they said the difference would be refunded to me once claims were submitted which seemed off to me from get go). My mom was released in less than a week. It took 10 months to get any refund for her treatment because their claim kept getting rejected which means they weren’t coding things properly. My father was released shortly after. He passed away in June, it is now December, nearly one year later and they are now calling my mother and myself for an outstanding $500 balance for my father’s stay that they said has only just now been discovered. My father has been in two other similar facilities in the area before passing and I’ve never experienced such egregious accounting and billing practices elsewhere. Today I got a call from their business manager Sarah telling me she is moving to legal action if it isn’t resolved (which isn’t even my responsibility to pay). I’m the son of the patient, my mom is in her late 70’s this sort of behavior is just egregious to be calling family members of a deceased patient to pay a $500 bill they only just discovered a year later after treatment.. Avoid this place, terrible.