The Sequoias-Portola Valley
About
The Sequoias Portola Valley is a CCRC Life Plan Community offering elegant single-story homes on 42 acres with private patios and gardens in San Mateo County, west of Stanford University. For 65 years, it has provided a continuum of quality healthcare including independent living, assisted living, skilled nursing, memory care, and hospice services with outstanding amenities and attentive services.
Rooms & Floor Plans
Studio, One Bath
One Bedroom, One Bath
Large One Bedroom, One Bath
Two Bedroom, 1.5 Bath
Two Bedroom, Two Bath
Capacity
328 residents
Phone
(650) 851-1501Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.7
out of 5
Based on 26 reviews
Reviews (30)
Reviews from Google
Maria ortega
Rjarta
AVRIL HODGES
The care at this facility is outstanding, professional and friendly. In particular Certified Nurse Assistant David Camacho tops the list for going beyond the call in providing great attention to detail, assuring you have everything you need with a smile and humor. He really brightens your stay.
Response from the owner
Hi Avril, thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found the care both professional and friendly. David's dedication, attention to detail, and humor make a meaningful difference in the lives of those he serves. We will be sure to share your recognition with him and management, as we know it will mean a great deal. Thank you for choosing The Sequoias and for allowing us to be part of your journey. We are grateful for the opportunity to provide care and support, and we wish you continued health and happiness. - On behalf of The Sequoias Portola Valley team
Jean Darling
My mother was sent to the Sequoias for skilled nursing and rehab after a respiratory event at Stanford Hospital. She was ignored for almost the entire 10 days she was there. She was left sitting in her feces for several hours at a time. She contracted a fairly severe fungal infection all over her peritineal area. The nurses and CNA's kicked the caregivers out of the room while they changed her (I think to hide the infection). The nurses were not friendly. A couple of them could never be found. On each shift, one nurse in particular could not even be found by the CNAs. She was left to her own devices when meal time came. Left in about a 75 degree angle to eat on her own. When it came time to be released (at my insistence), I was not given any instructions, drugs were not discussed with me, and they wanted me to signed the discharge documents on my way out the door. My mother had not seen a nurse or CNA for discharge or the prior 4 hours. When she arrived home, what should we find, but a that she was sitting on feces again. Overall: no attention given, denial of any poor care, no rehabilitation progress in 10 days. Stay Away!!
Response from the owner
Thank you for taking the time to share your concerns regarding your mother’s recent stay with us. I am truly sorry to hear that her experience did not meet your expectations. We take all feedback seriously, particularly when it involves the care and well-being of our residents. As you may know, we are a five-star skilled nursing community and consistently meet or exceed state and federal staffing and care standards. Our survey results and quality outcomes reflect this commitment, and we have established protocols to ensure residents are checked on at least every two hours and that discharge instructions and follow-up information are thoroughly reviewed with residents and families. That said, we recognize that each individual experience matters. After reviewing your comments, our team was not aware of the concerns you described during your mother’s stay or at the time of discharge. Typically, when concerns are brought to our attention, our clinical, nursing, and social work teams work quickly to address them in real time. We regret that we did not have the opportunity to do so in this instance. We would welcome the opportunity to speak with you directly to better understand your concerns and to review your mother’s care in more detail. Open communication is important to us, and we value the chance to learn from feedback and ensure our services reflect the high standards we strive to maintain. Please feel free to contact me at your convenience so we can discuss this further. Sincerely, Sue Fairley Executive Director
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