The Ridge an Encore Community

Truly feel the love in this community. Taylor and her team at The Ridge go beyond to ensure the safety, comfort and joy of their residents!

This is not a healthy place. One fact to keep in mind as you read reviews is that in the fall of 2023 Aidan Health Services took over management of several Encore Communities, including The Ridge. Also, several employees of The Ridge, including management staff, have posted 5 star reviews on Google. It's pathetic that they feel the need to do that in order to bump up their rating. When my brother and I decided to move our mother here she was borderline able to stay in an assisted living facility. We thought she would get better care at The Ridge. Were we ever wrong about that! 5 weeks after moving in she died due to "Failure to Thrive". Yes, that is stated on her Death Certificate. During the 48 hours I spent at my mothers' bedside I met two caregivers who seemed genuinely kind, caring, compassionate and competent. Some caregivers were just there to do a job and I had the unpleasant experience of witnessing one hurting my mom while he changed her brief. He didn't care, he just wanted to get it done. The management staff is young and seems more focussed on their own well-being rather than that of the very vulnerable people who live there. Several times I did not get the courtesy of a reply to an email. In particular, the General Manager, Taylor Burns (she is one that wrote a 5 star review), is far too young and not nearly experienced enough to run a facility such as The Ridge. She seems full of her own self-importance. The staff managed to lose one of my mom's very personal and prized possessions. The staff would joke and laugh about the residents taking things from other rooms. Taylor gave us a lot of lip service about trying to find it and then shed a crocodile tear when she told us it was not found. It caused me to question every aspect of the care my mother received while she was there. They know the residents are unable to advocate for themselves. And unless you have someone there with them 24-7, you'll never know the full story.Think twice before you send your loved one there. They seem nice and caring when you meet them, but once you're gone, things will happen that you'll never know about. They don't care enough.

In the past year and a half I have attended many events at the Ridge. I have been so impressed with all the caregivers the lead staff activities director Tracy, head nurse Elana who makes sure that everyone is cared for and feels loved. I look forward for attending many more events in the future.

I attended many events at the Ridge they very nice all the people working there were very nice very impressed of the Ridge