The Reutlinger Community

We’ve had lots of friends stay here. The residents call it death row. The workers to me don’t seem to have a nice kind attitude. I’m there about once a week for the last 12 years…. I’ve been through quite a bit do staff. It’s important you stay an advocate for your family members if they go here. Otherwise I feel like they do get taken advantage of. Even the sweet ones sometimes they just want a bowl of soup and employees will be nasty to them and tell them it’s not time to eat.

My father lived here for the last five years of his life, in each of the living levels (independent/assisted, skilled nursing). He was cared for with love, compassion, and competence. I am grateful for the wonderful care he received, and the wonderful caretakers who work there.

My mom lived at the Reutlinger for over a year, in two different areas of Assisted Living. We moved her the Reutlinger due to her having Alzheimer's and not being able to live at home safely on her own.The staff at the Reutlinger were amazing and worked hard to make the facility welcoming for its residents. It is a beautiful facility and the assisted facility apartments are very nice. The reason for 3 stars is due to the management of the facility. I participated in the Family Council that was created by a group of family members who were having issues with the facility towards the end of my mom living there and hopefully things have gotten better although the management felt their low patient to caregiver ratio, bad communication with families about everything including taking away a lot of the activities and transportation was adequate enough. Personally, the main staff people I dealt with in most cases were overloaded with work and at times would take days or longer to get back to me. Most of the staff is not trained to deal with residents who had Dementia and it showed. I still had only met 2 of the caregivers in the higher level of assisted living after 5 months and shared my mom's frustration that because she didn't need bathing and dressing help her needs came after others who lived in the same hall as her. There was a real lack of communication between departments, which could be very frustrating when you really needed help, it could be hard to find. Staff would say they were going to follow up with certain things and many times the actual follow up never happened. We moved my mom there with high hopes, but if things are still being run as they were 4 months ago when I moved here elsewhere, I would not recommend this facility.