The Pointe at Kirby Gate

The staff was amazing! Very kind and attentive to my dad. The PT/ST team were phenomenal, they helped rehab him and provided much needed socialization, kindness, and reminders. The facility was clean. I do think it is overpriced based on the amenities. I have two concerns which is why I rated the facility overall 1/5 stars. 1. The food was not good. Often there were only cold lunchmeat sandwiches and they seemed to run out of food at times. He was paying for the food and it was less than mediocre. 2. When it was time for him to move out, he gave the expected notice. Because he was moving out before the end of a month, I spoke with them about reimbursing him for the last days of the month. Over the course of TWO months, I spoke with the interim director at least 4 times regarding his reimbursement and left countless voicemails. He kept promising to call me back and NEVER did. I even called the parent company, which was Tarantino at the time. I left 3 voicemails requesting to be contacted regarding the reimbursement. No one has ever contacted me. I feel like they robbed him.

As a vendor, I would truly appreciate getting paid for services that were rendered over a month ago. The first time we provided service they paid the next day with a credit card. We have since completed two additional services and I can't even get anyone in accounts payable to call me back. Since they owner seems to reply to google reviews, I figured I would see if I could get a response this way.

Had a great experience visiting my aunt. The staff was great and super helpful.

I’ve had the pleasure of being a vendor at this facility. I love how the residents are continuously engaged through activities and staff interaction. The residents truly seem happy. I’ve witnessed the quick and efficient responsiveness of the Administrator and the DON. I can also vouch that the quality of meals and apartments are superior. I’m also excited to see the new changes that will be taking place. If you’re considering bring your loved one here, you will not be disappointed.