The Pines on Carmel Senior Living

We've been familiar w/ The Pines since it was built, our grandparents were residents. Now it has come time to place our mom and The Pines came to mind. From the first phone call 6-8 weeks ago until today, everyone has been great! Jamarcus Scott was our first interaction and he was/ is extremely welcoming and helpful from the first meeting. He is always available to answer questions, provide guidance and is always willing to provide a helping hand. Diane Gonzalez in the business office has also been extremely welcoming and helpful. She takes time to know the resident, as well as the family Both Diane and Jamarcus make time for a quick hi! It's a small thing, but if people are taking time to know the family, they are taking time with the resident. This was a tough decision to make for our mom, but have felt she is comfortable and safe from the first hour. She has activities to participate in including exercise, religious, games and music. Upon arriving 6/1/26 before lunch, the residents welcomed her and took her to dining room for lunch. To this day she has a table of ladies she sits w/ and interacts w/ throughput the day. It is very comforting to know she is not isolated in her room. As far as services provided, mom is overall pleased w/ meals. She is happy w/ the assistance she requires for ADLs. All services have exceeded expectations. I must comment on the cleanliness everytime I enter the facility and the friendliness of the receptionist. Overall this was a very hard decision to make, but given all of the positive qualities of The Pines we are happy w/ our decision. Denise Grigg-Nagy RN, BSN

The administrative staff that is in place now in this facility has done amazing work! Seeing how these ladies have elevated the care and overall living experience and well-being of the residents has been remarkable to watch! Great Job taking care of these residents!

The Pines on Carmel was a lifesaver for my dear friends, the Coooers. They needed to move from their home quickly and together. The Pines were there with 2 beds and had all they needed to make the transition a good one! They have a fantastic staff who care about their clients and help them make the very best of their new home! They were a true blessing to the Coopers, and they will not be forgotten by me for their kindness and willingness to make a happy home for them after leaving their only home of 47 years. We are forever appreciative!!

Our uncle is in the memory care unit and we could not be more satisfied. The staff are all wonderful and so good with the patients. We are quite pleased with the communication as well. Highly recommend.

The Pines is such an amazing place. I honestly can’t sing their praises enough. They are so kind, helpful, and responsive. They truly keep the resident at the center of everything they do. My mom is in memory care. The staff actively engage the residents and keep them active. I would choose the Pines over and over again for my mom.