The Laurels in Highland Creek

Such an amazing community! The staff is incredibly warm and welcoming, making it feel like home from the moment you walk in. It’s a great environment for residents to live, grow, and truly thrive. Bethany is the best! So kind, helpful, and dedicated!

They take very good care of my dad

My review is about The Haven (memory care) specifically. My mother-in-law moved there at the beginning of December 2024 and at first it seemed just fine. Just a couple of months later, we were finding loose medication pills all over her room, soiled clothes in the bathroom that made her entire room smell like urine and she complained about the wailings of other residents during the night. Staffing was so low there that my MIL was able to wander the building during the night and managed to pull the fire alarm two separate times. She also got hold of a fire extinguisher and tried to break a window and we were told that she was threatening other residents. She also got hold of a glass water dispenser top and threw it. Again, I equate this behavior to low staffing and no one able to keep an eye on her activity and redirect her which is critical for dementia sufferers. It was suggested to us that we should look for another facility by the current executive director. We walked away from thousands of dollars in a community fee, but we did find a better facility. Unless administration at the Haven makes very critical changes, I would not recommend this facility to anyone.

We knew if we needed to move our love one to a residence to help assist in his GOLDEN YEARS, The Laurels of Highland Creek would become his new home, hands down. The initial visit was very receptive, warm and inviting. Bethany took her time before the tour in providing information in regards to the property, it's corporate values and what the 5 Star Family insures in its residents as well as its employees, and so far they have been right on spot. When making the official visit once again Bethany did exactly what she needed to do to close the deal with the one that mattered most. She talked to him and gave him answers for questions he asked and did not ask. He met folk who were invested in the community not just other employees but residents who had been there from 3 weeks to 5 years. Not only was he impressed he was excited about the possibility of his new journey. As with any change, you can imagine that for an 87 year old person it can definitely be a struggle, as the conversation went back and forth with what his decision would be. Returning for a second visit and seeing that this was what would be best for him at the time the decision was made. Once the official move was done, I believe all involved knew that the Laurels was to begin this new journey. There have been a few bumps but they were taken care of immediately and it was nothing that impacted the quality of care or attention that has been received nor do I expect anything to change. Every aspect of the transition to moving into the Laurels from the administration team to the environmental team was on board. This made the move an easy one, physically.....Mentally is a different challenge because mentally is something that one has to deal with on their own normally, however family members are not excluded and left out in the cold. The entire team at the Laurels understands and realizes that the family has a hard time releasing the care of their love one to someone else. There has not been a day that I have not been given a genuine smile, how's it going, it gets better or we're here if you need us from multiple team members, regardless of their position. The emmployee stakeholders take ownership of the facility and each resident there has an abundance of love and care for the Laurels as you can see from the entrance of the grounds, the inside of the building, each residential residence, how each resident is treated and for a lot of them "the food" (this is not your typical facility food, the chef, sous chef and cook will have you think you are eating at your mama's table) It's all healthy but taste good healthy. The residents also take ownership in the Laurels. I mean why not? They live there. You can tell the proudness of garden items that are displayed outside of their rooms on the grassy knolls, the way their doors are decorated, and in the evening how they make sure the "living room" is closed down and ready for the next day's adventure of laughter and camaraderie. I feel as with every team member I have encountered it is definitely not a mandate from the Five Star Community, this is apart of their spirit. You can't make an individual be kind , nice or polite this has to come from a place of love for one's own self.  When you see this in employees of any  establishment you know that it is a place where employers are appreciative of their employees and  employees are very satisfied with their work environment , which means your family is being taken care of with the upmost respect and love. Give them a call, set up an appointment, visit...... You may just love it enough for your love one(s) ( There are couples there) or better yet for yourself.

We have been pleased with the care of our family member. The staff is very pleasant and friendly and responsive to any concerns we have had!