The Hallmark

Overall nice enough. The staff was lovely and accommodating. The CNAs are slow to answer the calls, some are good and some are not. The best part is the Physical therapy department specifically Gabriel and Sean, they both are 5+ stars. They were so very patient and so very nice with my dad and they were that way with every resident there. The nurses were average not sure what to say about them some are very indifferent and others were mostly absent. The Hallmark's valet staff was super friendly and helpful. Overall as nice as any and if need be we would probably return.

My mother came to the SNF (Skilled Nursing Facility) after a 3 day hospital stay for her fractured pelvis. She arrived the Friday of the terrible ice storm 4 weeks ago which delayed her start of therapy. Once we started, the level of care and concern was truly excellent. From nursing to PT to food quality as well as aides and doctor visits we were very satisfied. After her 3 weeks stay she was walking well with a walker and had regained strength to go home. They helped with that transition and the care she is getting at home is good. She did lose 13 pounds total (despite very tasty food and solid options each meal) but at the halfway point after expressing concerns the dietitian and nutritionist were amazing coming up with ideas to help including an appetite stimulant. If you are considering this SNF, I can’t recommend it enough.

My great uncle was a resident at The Hallmark Nursing Facility, and overall our experience was very positive. There were a few minor issues, but the quality of care he received truly stood out. He had excellent aides and physical therapists, especially Gabriel and aide Noelle. They consistently got him out of bed, encouraged movement, and always took their time with him. They were patient, kind, and truly cared about his progress. The facility was also always very clean. There were a few aides I noticed who could be short with patients, including my great uncle, but I don’t want to base my entire experience on that, as it was not the majority. Overall, he was very much at peace during his stay. What impressed me most was his recovery. When he arrived, he was barely walking and was incontinent. With the help of therapy and consistent care, he progressed to walking independently and going back and forth to the bathroom on his own. He received proper toileting training and made significant improvements. The meal options were good, and the patient-to-staff ratio did not seem overwhelming. As a nurse myself, I believe this played a big role in allowing patients to receive the attention they needed to recover. I did witness a few unpleasant situations regarding how management handled certain issues involving aides and patients. I saw an aide experience physical abuse from a patient and then face repercussions due to reporting, which was concerning. However, these situations did not outweigh the overall quality of care my great uncle received. Overall, The Hallmark provided compassionate care and helped my great uncle regain his independence, and for that I am very grateful

My mother was in the (SNF) Skilled Nursing Facility at The Hallmark for nearly two years after her stroke in February 2023. My mother lost 90% of her ability on her left side and was bedbound, unable to use the restroom or even read which she loved to do. She also suffered from early to mid-stages of dementia. After trying and visiting a few other SNFs, I chose The Hallmark because of its friendly and comfortable feel and also because of its location. After a few months it became clear the The Hallmark was the right choice. Being bedbound requires a lot of attention; besides frequent brief changes, a CNA had to get her out of bed and into a wheelchair for each meal, exercise class, activities, therapies, bathing, hair and nail appointments, or to simply watch TV with the other residence rather than lying in her room watching TV by herself. The Hallmark CNAs did all this daily, got to know her, and treated her as their own mother or grandmother depending on the age of the CNA. I know this because I got to visit Mom on a daily basis and witnessed the care myself. My mother was very picky regarding her meals, but the food/meals at The Hallmark were excellent. Special entertainment was provided every holiday and the community areas were decorated and felt festive. The facilities at The Hallmark aren’t new, but yet it doesn’t lack anything and provide a warm environment. My only issue with The Hallmark is that there were periods of time early on where there seemed to be a high turnover of the CNAs. This is a significant problem as each resident has unique circumstances and needs for which the CNAs become mindful and careful to accommodate. However, this issue seemed to be resolved in early to mid-2024, and my mother had the same CNAs thereafter. We lost my mother in late April of 2025 and I want to thank the CNAs, nurses, food preparers, activity directors and even the cleaning/janitorial employees that all got to know, love, and care for my mother.

The levels of care location and larger floor plans. Great group of residents and employees Wonderful bartender