THE ENCLAVE AT CEDAR PARK SENIOR LIVING

I had a great experience working with Maintenace at the Enclave: Randy works very professionally and keeps good track of needed repairs. I like his attitude when dealing with repair problems.

Maintenance and Randy are amazing. They Respond to needs as quickly as possible. Thank you team maintenance!

My review would have been negative had I given it a week ago or even yesterday. Communication has recently been less than acceptable. Today has renewed my feelings. I’m leaving this review as the in-law of a current resident who recently experienced a large rate increase due to her changing care needs. For the last few weeks we have been trying to get answers. We finally got them. While it was difficult to hear and not something anyone looks forward to, I truly appreciated how honestly and respectfully we were communicated with today. The time was taken to explain why the increase was necessary and how the additional support would help keep my family safe, comfortable, and well cared for. Even though the news wasn’t easy, the transparency and explanation actually made me trust them more. It’s clear they aren’t just making decisions lightly or without thought—they are looking out for my families well-being and being upfront. There have been a lot of changes since my family has moved in. A lot of directors that we first met are now longer there, this has taught me that’s not always a bad thing. The food is better, the programs are fun and engaging. The clinical team, especially the nurse is proactive, knowledgeable and most of all caring. She makes my mother-in-law feel like she’s family and never a bother. Thank you to this team for renewing my faith in senior living.

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great restaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn’t or wouldn’t hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don’t move your loved one here!

We're marking a year since relocating my mom to memory care here at The Enclave at Cedar Park next week. It's been a year of firsts for us, realizing how sharing the responsibility of her care with a devoted and professional team has opened us up to more love and kindness than we imagined. Before she had been in her room 30 minutes that first day, our decision to choose The Enclave was validated when Kat knocked on her door and invited her to an activity. Mom, whose enthusiasm for activity seemed to have waned months ago, was eager to have some fun. We were impressed, and have marveled so many times over the past 12 months at how full Mom's life is here. She is safe. She is cared for. And she is loved. Our thanks and appreciation for this cannot be fully expressed in words. Please know that we recognize work the staff here does is physically and emotionally demanding. There's not much positive feedback from residents. And every time caregivers turn around there's another resident to help, redirect or attend to. It's a lot. No team is perfect every day, but we can't imagine a better one. Leadership matters, and CiCi is always responsive, patient and professional. She is the heart and soul of Mom's unit. She does her job in such a calm and capable manner. She has won our admiration for the way she juggles day-to-day duties with a never-ending to-do list and the responsibility of keeping a team's heart and minds in the right place. Life is really hard. Sadness is part of that, and we're stuck in more than we imagined. Know this memory care team's smiles and teamwork make it easier. Thanks for being who we needed.