The Emeralds at Grand Rapids A
About
The Emeralds at Grand Rapids A is an assisted living community in Grand Rapids, MN. It has capacity for around 55 residents.
This overview is generated from the information we have on file for this community.
What we know
- Care type
- Assisted Living
- Location
- Grand Rapids, MN
- Capacity
- 55 residents
Phone
(218) 326-8567Website
Visit websiteLocation
Ratings & Reviews
2.9
out of 5
Based on 27 reviews
Reviews (27)
Reviews from Google
Andrew Greniger
Response from the owner
Andrew, thank you so much for the 5 star review. We appreciate all the help we can get getting the word out about the great care happening at The Emeralds at Grand Rapids.
Anna Banana
My cousin was there recently. She said they were rough with her and rude so she self discharged -AMA. She was released with matted hair, flakey dry skin, and long dirty fingernails and toenails. They called the police for a “welfare check” then told everyone who called her personal medical information. Literally trying to force her back.her family will do a better job than that. I recommend everyone avoid this place. See pictures below.
Response from the owner
Thank you for sharing your concerns. We are sorry to hear that your cousin and family were dissatisfied with her experience. Our team strives to provide compassionate care while supporting the safety and wellbeing of every resident, and we take concerns regarding resident care, communication, and professionalism very seriously. Because privacy laws prevent us from discussing any individual’s care publicly, we cannot comment on the specific circumstances described in your review. However, we are committed to reviewing concerns brought to our attention and encourage family members to contact our administration team directly so we can better understand the situation and address any outstanding concerns. We appreciate the feedback and wish your cousin the very best moving forward.
Chad “Cbusher” Bush
Response from the owner
Thank you so much for taking the time to leave us a review. If there is anything we can do to improve in the future, please do not hesitate to reach out to our staff.
Jessica Trunnell
The staff is so caring and compassionate! Thank you for your dedication to the residents!
Response from the owner
Thank you Jessica, for taking the time to leave this review. Our staff is passionate about delivering both clinical excellence and emotional support to our residents and their families. We will pass along your thanks and kind words.
Juliana Lundberg
Staff are great!
Response from the owner
Your positive rating means a lot! Our team is committed to creating a supportive and healing environment for all who stay with us. We will gladly pass along your compliments to the staff.
