The Auberge at Cedar Park A Memory Care Community

I tend to think perfect 5-star ratings are unrealistic, so I'm giving this facility 4 stars because no place is perfect. Overall, our experience was positive. Initially, I was frustrated by what seemed like a lack of attentiveness, and I struggled to understand why a memory care facility required my mother to have a 24-hour sitter. It felt unnecessary at the time, considering the level of care we were already paying for. Later, I learned that this is actually common in memory care settings when residents are experiencing significant behavioral challenges, and my mother was certainly going through a difficult period. The food was not particularly impressive, but the staff were kind, patient, and handled some very challenging situations with professionalism. Things ultimately did not end well for us, and my mother left the facility of her own accord. Looking back, however, I can honestly say that the director, Opal, did everything she could to help us navigate a very unique and complicated situation. Unfortunately, many of the circumstances were beyond anyone's control. Like many facilities, I believe this one could benefit from increased staffing, particularly during overnight hours, as well as additional training on managing the complex behavioral symptoms that can accompany dementia. That said, I appreciate the effort and compassion shown by the staff during a very difficult time for our family.

Poppy is a bright light at the front desk and all staff are so incredibly helpful. The facility provides amazing care to our elderly community & truly put people first. Always a pleasure to meet with the team and residents of this community.

Our family has had such a wonderful experience with Auberge at Cedar Park. From the moment we walked in, we could feel the warmth and genuine care from the staff. Everyone is kind, patient, and truly treats residents like family. A special thank you to Staff,who has been absolutely amazing. Staff goes above and beyond every time—always attentive, compassionate, and consistently making sure our mom is comfortable and cared for. It’s rare to find someone who brings that much heart into their work. We also want to recognize Opaal, the Executive Director, who has been outstanding. Opaal is incredibly quick to respond, always professional, and you can tell they genuinely care about both the residents and their families. Knowing leadership is so involved and responsive gives us so much peace of mind. We are truly grateful for the care and support provided here and would absolutely recommend Auberge at Cedar Park to other families looking for a safe, supportive, and loving facility.

UPDATED REVIEW: After my last review 4 years ago when I moved my parents into the Auberge at Cedar Park, there have been at least 4 management changes. The first team was awesome as mentioned below. After management changes, there have been some real challenges. For a long time, the food was less than desirable but has been upgraded and now has a much better, well-rounded menu. The Director, Opaal, has been engaging, however, not everything that was promised has happened. There were some communication challenges at the beginning, however, I have to give her some grace as there has been 2 different management changes since she started. I'm not sure that they have ever gotten my parent's bill correct. It has been an ongoing challenge keeping their belongings, including bedding and clothes with them. It seems to be getting better and time will tell. Unfortunately, they are understaffed and sometimes there are only 2 people in the area for about 10-12 residents. With that many people with special needs, it can be a real challenge. I believe this is something that definitely needs to change. I would like to say that the best thing that has happened at the Auberge and one of the main reasons that my parents are still there is because of KATIE SANDERS. She is one of the most caring and responsible individuals at the facility. She loves the residents and freely demonstrates it. She knows everyone by name and their behaviors and how to handle each one. She is a God send for this facility! I can't tell you how much I appreciate having her there. She recently got promoted to manage all of the caregivers and has done a wonderful job in providing direction to all of them. The only thing I really don't like and this has nothing to do with Katie, is that management frequently moves staff around to different groups.This seems very counterintuitive and frustrating to me. Once the caregivers learn each individual, the residents get to know them and it builds trust and allows the caregivers to provide much better care for those individuals. It also helps build confidence and trust with the families as they get to know the caregivers. The residents consider them family and when they go to another location, it confuses them. I know this for a fact as it has happened with my parents, especially my dad. PREVIOUS REVIEW: Overall the facility is very nice and has a huge area for the residents to walk around and has a small town atmosphere. Once again, THANK YOU KATIE for the excellent care you have provided for my parents. And thank you for following up on your promises and for your quick response to any questions or concerns. You're one of the best representations of what a caring, kind and loving caregiver should strive for. I have visited many memory care and assisted living places and this is by far the best of the best! Kimberly was amazing in helping me navigate the many decisions I have to make and the staff were welcoming and friendly! They were so kind and caring and I really appreciated the concern they showed! The place is beautiful and there is always some sort of activity going on. There's also a beautiful outdoor courtyard and yard where the residents can plant in raised beds. The little store fronts on Main St are so enchanting and keep the residents engaged where they can stop in at the coffee shop for coffee and a pastry or go to the theater or even the barber shop/salon. I can't wait to move my parents in. I know they will be in wonderful and caring hands. I know that God led me here after many prayers!