Symphony Manor at Lancaster
About
Symphony Manor is a New York State Licensed Adult Home located in Lancaster, offering a peaceful, parklike setting with access to community events and shopping. The facility provides seniors with a safe and caring environment emphasizing socialization, recreation, and individualized care with opportunities for independence.
Capacity
117 residents
Phone
(716) 683-5150Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
3.3
out of 5
Based on 15 Google reviews
Reviews (15)
Reviews from Google
S Lewis
I once lived at Symphony Manor. The only thing that is good about that place is most of the residents are kind and friendly. Yup that's it. There are many other places out there then Symphony Manor that is really HELL!
Response from the owner
Thank you for your feedback and for being part of the Symphony Manor community. We’re glad to hear you enjoy living here and truly appreciate you taking the time to share your thoughts. We understand your concerns regarding the laundry process and recognize there’s room for improvement. Our team is actively working on better labeling systems and more secure handling procedures to ensure residents’ belongings are returned promptly and properly. Your input helps us grow, and we remain committed to making Symphony Manor the best it can be.
Brianna Tarlton
It's always a very hard thing- when you feel the best option is to put your loved one in a nursing home. My mother passed away when I was very young. At 58 years old, my grandmother raised me and I wanted to be able to take care of her the way she did for me. It was her choice to go to this facility, she has friends that go here as well. I wanted to check into other places but she was firm on where she wanted to go. I can honestly say I am so impressed after meeting staff, and the managers of this facility. It is clean, friendly, and I feel they really care for the most important person to me. Kim and Kaila both go above and beyond to give the best care and respect to all the residents and I am so thankful for that. You guys make it easy for me to sleep at night- knowing the most precious person to me is being taken very well care of.
Maria Stansfield
Went to see my great aunt last week and she was soaked through her clothes and bedding. Located an aide but she was too busy with her feet up and on her phone to do her job. My great aunts room was super hot and stuffy. I’m considering moving back home so she can stay with me. This place is a horrible living condition and the owner is rude!! I didn’t sign in. I asked a lady who was pushing a cart where my aunt was located and she told me. I then went to her room and her room condition was no lie. I understand you want your place of business to be the best but unfortunately it isn’t.
Response from the owner
We take the care, safety, and dignity of our residents at Symphony Manor very seriously. After a thorough internal review, we found no record of a visit or any complaint matching the description in this review. No concerns were brought to our staff or leadership by any family member during this timeframe. It is unfortunate when online platforms are misused by individuals seeking to harm a business—especially when the review appears to come from a recently terminated employee rather than a concerned family member. False and malicious reviews like this not only damage reputations but also mislead the public. Our dedicated team works hard every day to provide a clean, safe, and respectful environment for our residents, and we remain committed to transparency and accountability. If you are genuinely related to a resident and have any concerns, we strongly encourage you to contact us directly so we can address them properly.
Lisa Flanagan
Horrible. Just horrible.
Response from the owner
We’re very sorry to hear that you felt this way. While we understand that everyone has tough days, we strive each day to create a safe, supportive, and caring environment for all of our residents. If there’s anything specific we can do to improve your experience or address a concern directly, we’re always here to listen. Please don’t hesitate to reach out to our Administrator—we genuinely want every resident to feel heard, valued, and respected.
JoAnne Renee
