Sycamore Trace

I was gobsmacked at the disorganization of this assisted living facility. When my family walked in, the staff was standing around talking to one another, and when we asked where our loved one was they immediately became hostile for no apparent reason. We were taken down a hallway that had half the lightbulbs not working, and we saw a woman with matted hair walking the opposite direction. We assumed the woman walking down the hall was a resident and shrugged it off. When we entered our loved one’s room, we were struck by how dank and dark it was. There was expired food stacked along the walls in boxes - food he couldn’t and shouldn’t have eaten. The bathroom was dirty and had ants in it. It looked as though someone was living in the room with our loved one. The woman we assumed was a resident began pacing back and forth at our loved one’s door, but again, we thought she was a resident and let it go. Our loved one told us he was hungry and had neither breakfast nor lunch, and it was nearly 2:00. He was unable to take himself to the dining room, and they had neglected to bring him a plate. How times had that happened, I wonder. Shortly after he finished eating, the woman we had assumed was a resident came in and gave our family member medication. When we asked what it was, she became rude and dismissed our concern. Out of all the staff we saw that day, all were unnecessarily hostile except one. She was patient and kind with our loved one. The rest acted as if we were bothering them personally and didn’t care about our family member. Our family member needed a nursing home with around the clock nursing care, so how, HOW, was he allowed to be put into this place? He met none of the criteria that an assisted living requires residents meet. I called many assisted livings in the area and told them the condition of our loved one (even Sycamore Trace), and I was told by ALL OF THEM that he needed to be in a nursing home because of all the care he required. Yet, he was accepted into Sycamore Trace and swiftly went downhill after becoming a resident. I highly recommend keeping anyone you love out of this place.

It’s taken me months to collect my thoughts enough to write them down about the facility. I will start with there are state laws to admit patients into an ASSISTED LIVING versus a NURSING HOME. My grandfather was moved here though he could NOT feed himself, toilet alone, got to where he was a MAJOR fall risk, and had many medical complications a facility of this level is NOT EQUIPPED TO TREAT/DEAL WITH BY LAW. Even still, he was admitted. Upon visiting, many family members noticed ants in the bathroom and in his food areas. The snacks were outdated, opened and not resealed, or inappropriate for his medical needs. Sodas and salty snacks he was told to avoid. We were told when we came in he had not eaten. He told us he was starving. He ate nearly an ENTIRE tray and an ensure. A “nurse” came barreling in at some point, not announcing herself, appearing disheveled. We had actually assumed she was a resident of the facility by her demeanor and appearance upon arrival so we were very concerned and asked what was going on. She became aggressively defensive and told us it was time for my grandfathers “num nums”. She explained it was pain medication but they had already asked if he was in pain and he said no. We relayed this and again, the nurse became agitated and rudely told us it was doctor orders so we could back off. Did not love that. My grandfather with dementia and no idea where he was was also placed by an exterior door though he had just walked out from ANOTHER FACILITY weeks prior. We felt like our time with my grandfather was extremely rushed by the facility. All the staff was hostile and seemed bother by any questions we had. I’m also extremely concerned with the privacy of the residents due to cameras I saw mounted UNDER FURNITURE IN PRIVATE ROOMS. I thought I was nuts hearing whirring for an hour. I bent down to pick up something I dropped and there it was. So I unplugged it. And called the police. And took LOTS of pictures. Report after report has been made but I highly doubt anything will happen. Just know my grandfather went from picking up railroad ties and digging holes with post diggers last spring to decking so rapidly he passed in February due to their negligence. If this review can stop even ONE family from considering this….place, then I’ve done my job. It makes me sick how the most vulnerable people at the end of there lives would be treated in this manor. How ashamed you should be.

This is truly a unique place. It's clean, well organized and punctual. I've been to several facilities and this one while small is definitely different. There are so many employees here that genuinely care about the residents. I can't name just one standout - they are all good!

This facility loves its veterans. They had a recent trip for Veterans day! This is an excellent facility with excellent staff. I can't say enough about it. Not everything is perfect, but they respond quickly. I wish every senior care facility was like this one. It may be small but they do their best to make it right!