Sunrise of Springfield

My parents lived at Sunrise in their final years. I was blown away by the care and attentiveness of the staff. The staff were so genuine, compassionate, and attentive to detail. I was living halfway around the world, and it was an enormous source of reassurance to know my parents were so well looked after and cared for. For three years this window was my father’s view.

I strongly advise against placing your loved ones in this facility. The conditions in the memory care unit are deeply concerning and raise serious questions about the quality of care being provided. Having only four care givers responsible for more than 38 residents is completely unacceptable and creates an environment where neglect is almost inevitable. No resident deserves to receive inadequate attention because the facility chooses to operate with insufficient staffing. The cleanliness of the facility is equally alarming. The building is filthy, and there is an ongoing roach infestation that management has failed to address. It is evident that maintaining a safe, clean, and dignified living environment is not a priority. To make matters worse, staff members are frequently forced to search other rooms for basic supplies, such as wipes, because management fails to keep essential items adequately stocked. The caregivers are doing the best they can under extremely difficult circumstances, but they should not be expected to provide quality care without the necessary staffing and resources. Families trust these facilities with the care of their loved ones, and this facility has failed to meet even the most basic standards of cleanliness, staffing, and resident care. Until management takes meaningful action to address these serious issues, I cannot recommend this facility to anyone.

Ken Polk is engaging, wise and considerate. Our consultation with him helped us appreciate some assisted living (AL) aspects that we didn’t understand heretofore. If he represents all that Sunrise has to offer, I have two words: Well done!