Sunrise of Cascade

My parents stayed at Sunrise Senior Living and Memory Care, first together before my mother’s passing, and later my father alone in memory care. This was one of the most vulnerable seasons of our lives, and unfortunately our experience with Sunrise added significant stress rather than easing it. From the very beginning, during my father’s admission following my mother’s death, the admitting team felt tone deaf to the emotional gravity of the moment. The intake process lacked the compassion and sensitivity I would have expected in such a difficult situation, which immediately caused me to question whether this was the right environment for specialized memory care. Leaving my father there under those circumstances was excruciating. The care he received afterward was inconsistent and, in my experience, mediocre. There appeared to be frequent turnover among caregivers, making continuity of care difficult. Most concerning, my father was in the secured memory care unit, yet he left the unit twice without staff awareness. On both occasions, he called me from the parking lot asking to be picked up. For a locked and secure memory care environment, this was extremely alarming. We have since moved him to another facility where the quality of care has been significantly better. Unfortunately, our frustrations with Sunrise did not end after his discharge. We have experienced repeated billing inaccuracies including statements that did not reflect payments already made, continued invoicing for amounts previously paid, and late charges added to balances that were not actually outstanding. I have had to repeatedly monitor statements and ask that their records be reviewed. At one point, despite payments having been made, I was referred to their collections division regarding a balance that had already been paid. If this is happening to someone who is carefully reviewing each statement, I worry about families who may not realize they are being incorrectly billed. I am documenting my experience and sharing it publicly so that other families can make informed decisions when considering care options for their loved ones. Given our experience with both care and financial management, I cannot recommend Sunrise. Families deserve compassionate care, competent oversight, and transparent, accurate billing, especially during life’s most difficult moments.

Sunrise of Cascade Senior Living is a great place to live. First of all the facility is beautiful both inside and out and is well maintained by the staff. There are plenty of outdoor spaces to enjoy that you can either sit and relax quietly or have friends and entertain. There are multiple patios, plus it’s located in an area where there is a lot of green space. The staff is also very attentive and tries to do everything they can to meet the residence needs. There are events and entertainment for residents to enjoy, there are tours, restaurant visits, and scenic Rides for people to get out of the facility and enjoy the fresh air. The residents are friendly. And the staff do their very best to make sure they meet the needs of the community . There are regular communication meetings for the residents to discuss any issues. There is a residents council meeting where we get to talk with leadership about any issues or concerns that we might have, and then there’s the dining council where we also get to talk about any issues as it relates to the food or the dining experience overall. Residents can have pets, family and friends can and do bring pets, and there is even a facility dog named Augie. I think anyone who chooses Sunrise as the place where they want to be will be happy here. There are crafts and plenty of opportunity to interact with other residents or just spend a quiet afternoon alone you choose your level of participation, but it’s always available to anyone that has to do with our meals. Making sure the menu is corrected somtuimyytyypi yuh T6he rooms that you need you can get in some of your furniture to help make. You feel sat home. . The facility is located in a wonderful area and there are many opportunities for residents to go shopping or go out to eat if they choose to. The only comment that I would make that I could see for improvement would be in the meals. We have the chef and is trained, but it’s not allowed to really stretch his wings and do different things that chefs typically do, I guess it’s because of the number of residence that he has to accommodate. But it would be nice if we could get meals that don’t disrupt your.

Sunrise of Cascade is great place, it's so warm and welcoming. Excellent leadership from the top...Deb Rost is amazing and always has time for us. Rachel Battista was our first contact and earned our trust right away. Now, our loved one is happy, sleeping and eating well, has friends and is taking part in SO many activities...including getting her hair and nails done! Responsive, friendly and highly trustworthy staff in every department at Sunrise!

I was planning on writing a better review, but then I got COVID while visiting my family member who lives at Sunrise. If a healthy, vaccinated visitor is getting exposed to covid, they aren't doing enough to protect residents. Mostly they appeared to be doing nothing to protect residents. I even heard that a member of staff went to work while sick. My family member's nurse wasn't even informed that there was covid on site when she visited. (This took place a few months ago). The food is pretty awful, staff is mostly on top of things but they seem stretched thin. Sometimes it was impossible to get a hold of someone to help with pain management, first you have to track down the right person and then you have to hope they remember to dispense the medication.

Exceptional Care and Comfort – Highly Recommend! I can't say enough positive things about this assisted living facility. From the moment we walked in, we were greeted with warmth and professionalism. The staff here are not only skilled and knowledgeable, but they also genuinely care about the residents. It’s clear that they go above and beyond to ensure that everyone feels at home.