Sun Health Grandview Assisted Living Services

There are great PTs here. They are very friendly.

Everyone is so helpful and encouraging. This place is great. I love going to therapy everyday.

All the staff here is terrific. They really helped me. I really enjoyed their company. I highly recommend Grandview Terrace to anyone.

This review is based on some shameful business practices that I experienced with my loved one in rehab at Grandview. My loved one had bought into Grandview’s CLC, which gives her the right to stay in Grandview rehabilitation. She planned her surgery and rehab stay for more than six months. Yet, no one at the rehab seemed to be aware of her contract with Grandview, nor did they check, even though it was clear that she was a Grandview resident. Instead, they tried to discharge her, and they aggressively sold an in-home health care service that they had a relationship with, even though this was not in my loved-one’s best interests. This continued after I told them she was covered for her stay, asked them to check her contract, AND it was confirmed that she was covered under her Grandview contract. Still, they tried to discharge her and sell her on Opulent Home Services after it was clear that she should not be discharged and that it was covered by her contract. I had to advocate for her for three days in order to get them to fulfill her Grandview contract. I am 100% sure that had I not been present and persistent, my loved one would have been discharged and sold in-home health services, which were against her health needs. I worry about those who do not have someone to advocate persistently; based on my experience, Grandview is not to be trusted to do the right thing, only the thing that they are selling at the moment. On another note: Grandview rehab’s staff is excellent, cheerful, and always in a good mood: they deserve 5 stars. But, it doesn’t matter how great the staff is if the administration needs constant reminding to fulfill their contracts. I am left very clearly knowing that the Grandview administration is not looking out for what is best for my relative but rather maximizing their own revenue. These are not appropriate or reasonable business practices: CLCs do not work if they do not have the best interests of their residents in mind. Those of you with loved ones at Grandview: beware! You need to advocate constantly in order for them to fulfill even the basics of their contracts.