The Springs of Richmond
About
The Springs of Richmond is part of Trilogy Health Services and offers assisted living, adult day services, and skilled services in Richmond, Indiana. The community emphasizes an active lifestyle with social connection, dining experiences, and comprehensive on-site care services across multiple care levels.
Capacity
70 residents
Phone
(765) 935-0135Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.1
out of 5
Based on 99 reviews
Reviews (99)
Showing the 45 most recent of 99 reviews from Google
Brandy Stewart
My dad was here for a broken hip. The nurses took good care of him. He really loved the meals too. The therapy he received was amazing.
Response from the owner
We are glad your dad felt well cared for during his rehab stay. Thank you for the nice review!
adna west
Great environment! Home office people are friendly, one free meal per shift, clean. Uniforms weren’t lovely.
Response from the owner
Thank you for taking the time to leave us this positive review. Lovely to see you had a great experience with us.
J
I can’t rate this place any higher than five stars I wish I could! They take fantastic care of the residence. It is very clean. My grandma gets her medication. Everybody is very helpful welcoming kind if you can come to this facility never go to the Willows.
Response from the owner
Thank you for the great rating! We're happy that your grandma is doing so well.
T C
Response from the owner
Hello, weíre disappointed that your experience was less than satisfactory, and would like a chance to understand what we can do to improve. Please reach out to our Executive Director or our Compliance Hotline at 1-800-908-8618 (EXT 2800) or comply@trilogyhs.com at your earliest convenience.
Elisha Snyder
Dear God in heaven!!! No one communicates here at all!!! My mom has literally been here 48 hours and it's been hell!!! Tonight I walk in her head is almost on the floor her hands are tucked in her covers and tucked in the bottom of the bed. How do you expect her to use her call button! Bed wasn't against the wall as requested last night and no mat on the floor. Way to make me want to move my mom! My mom is newly blind. She can't get a drink without help. 🤬 every 4 hours isn't going to work. I sure hope I never get to nursing home resident status. It's so sad.
Response from the owner
Hello, we’re very disappointed to hear about the communication and care challenges you and your mother experienced. We would appreciate the opportunity to learn more. Please reach out to our Executive Director or our Compliance Hotline at 1-800-908-8618 (EXT 2800) or comply@trilogyhs.com at your earliest convenience.
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