Spring Haven Retirement Community

This is the most wonderful place to call home. Beautiful surroundings, kind and caring staff, numerous activities, could not ask for a better home than here🙏🏻🙌🤗

Spring haven, senior living staff was very helpful.The facility is very clean, everyone we dealt with here was just a pleasure to deal with.

I moved into Spring Haven 2 months ago and it was the best decision I have made. This place is so wonderful and everyone is so nice. They take good care of me. If you don’t believe me, come by and ask me. I would recommend living here to anybody.

My mom was in memory care and hospice. One time when the transport bus brought her to an orthopedic appointment in January, she arrived without pants on. On several occasions during the coldest snaps we had this winter, we arrived to find her hunched over in her wheelchair, dressed in nothing but a short nightgown. When someone is in memory care and hospice, they often can’t clearly communicate their needs. The very least that can be done is making sure they’re dressed appropriately—especially when it’s 40° outside. We raised our concerns the first time it happened and were assured it wouldn’t happen again and that retraining would be provided. Unfortunately, it did happen again. Every time we visited, staff would talk about being forced to work extra shifts and how short-staffed they were. I believe many of them likely started with good intentions, but they appeared overworked and stretched too thin to consistently provide the level of care residents deserve. Regardless of the reason, situations like this should never happen to someone who is completely dependent on others for their basic care and dignity. Don’t get me started with the bed bug and roach problems. She would be covered in bites. It was no fault of my mom’s as she had no kitchen or food as she always ate at the cafeteria. Her apartment was always clean between us and her when she was still able to. Staff are supposed to do weekly cleanings as well. Laundry would go missing even though we would write her name on it with Sharpie and random clothes would appear in her closet. They obviously just threw everyone’s clothes in together and didn’t care enough to make sure they got back properly. The lack of care is the resounding issue.