Smith Village

Extremely disappointed with my experience. My history with them starts nearly two years ago when I tried to get information about my Great Aunt having rehab there. It was the same story every discussion, no beds available and no type of timetable given. Fast forward to the past few weeks where I have been looking for a good place for my mother who is now needing rehab. After a few discussions with Kelly, I decided to visit on 02/17/26 for a quick tour. The place seems very nice and Kelly told me to have the current rehab facility my mom is in forward her information over to her and she should have a room available potentially by the end of the week. The social worker sent all my mom's information over the following day. I followed up with a phone call to Kelly later that week and left a voicemail. After a few days of no reply, I called again. After a few more days of no reply, I tried again. With it now being nearly two weeks of no communication, I decided to stop in. Kelly tells me she still has no beds and that they wouldn't be able to accept my mom due to her clinical records. I asked if she could provide me details of what that meant and she said she didn't have that information and that they just wouldn't be able to accept my mom. Keep in mind, my mom has been doing extremely well in her other rehab program. She has had some health challenges but nothing that is currently impacting her physical rehab progression. They didn't even offer to have someone reach out to me to give me context. Just a flat out they won't accept my mom. I just can't digest why they would ignore my calls and not just communicate with me. I'm not asking for much, just a discussion and any options available to us. My mother also has very good insurance so that shouldn't be an issue. With being a city official, I get asked periodically about reputable senior care facilities in the area and I typically mention them based on my familiarity and their proximity. After my personal experience, I will no longer be recommending them.

Smith Village has provided amazing care for my 92 year old mom for the past 3 years.

My mother has lived at Smith Village for three years; first in Assisted Living and now in Skilled Nursing. Our family is grateful for the professional and kind care she receives.

Mom mom went there after a fall and post surgery surgery two times. The staff care, food, atmosphere everything was perfect! I wish she could stay full time.