Silverado St. Charles

I cannot say enough positive things about the team at Silverado, especially Monic and Vicki! This community is very well maintained and it’s clear both residents and staff love being there.

My husband entered Silverado St. Charles 5 months ago from a memory care facility that was unable to care for his level of stress and behavior. Silverado's care made a marked difference, he is now sleeping well and we are not receiving weekly calls asking us to help settle him. The staff is professional and personal. Residents are treated with kindness and respect. We have eaten meals with him several times and have always found the food to be delicious. The residents have many activities geared to their interests and abilities. We visit several times a week and have never come to find him sitting in his room. We enjoy the Bistro with him for a cup of coffee when we are visiting. Most of all, we appreciate the staff, their kindness and concern for each resident is evident.

My dad moved to Silverado 5 months ago from another facility that was struggling to meet his care needs. We are very happy with the care my dad is receiving here. Staff is very professional, caring, and nurturing, with a lot of communication. They have an upbeat, happy tone caring for Dad with love. From day one every staff member from the administrative staff, the CNAs and nurses, to the activities directors, and even the maintenance and janitorial staff, speak to him by name with respect. They have house pets including a dog, birds, and fish, giving it a nice homey feeling. Their daily activities are done at a variety of levels to accommodate all residents at their personal level, and they keep dad occupied with many activities daily. Meals are good food, prepared with personal dietary needs in mind. The chef met with us to ensure he knew my dad's likes and needs. They have separate areas where they can sit and listen to the radio or TV, and if the weather is nice, they can go and sit on the patio outside. We have never visited and found him in his room. Dad is very happy and feels settled at Silverado.

We moved my loved one to Silverado Memory Care 5 months ago after moving her out of another memory care facility that told us they were "not set up" for this kind of care. Our loved one has been diagnosed with 4 different forms of dementia, and while it's certainly not easy, Silverado's staff is FULLY trained to handle ANYTHING that comes their way. Their organization was founded by scientific research and development that can be seen throughout in this facility on a daily basis. From the administrative staff, to the CNAs and nurses, to the activities directors, and even the maintenance and janitorial staff, every staff member at Silverado genuinely cares for the residents and has made it their life mission to properly care for the people that reside there. My loved one had to move twice before finding the proper care she needed. I have toured many memory care facilities and have spoken with the directors of at least a dozen facilities across northern Illinois, and by far, Silverado offers the most comprehensive care plan for those suffering with memory loss or dementia. The entire team of doctors, geriatric specialists and nursing staff are fully trained in this type of care and management. Yes, Silverado is probably the most expensive of all the places we have been to, but the PROPER care of our loved one is what matters most, and the old adage "you get what you pay for" could not apply more in this particular case. While I'm not familiar with their basic or intermediate levels of care, I can highly recommend Silverado to anyone who is in need of advanced dementia care.

As a member of the clergy I am well acquainted with senior care facilities. Three people I know, who were cared for at other places, transferred to Silverado St Charles. The care at Silverado is extraordinary. The team approach of staff means needs are met and any problems are responded to with a unified approach. Silverado is the Best of the Best!!!