Savanna House Assisted Living & Memory Care

DO NOT SEND YOUR LOVED ONE HERE! Unless you're trying to usher them off this earthly plane. They will absolutely push you into accelerating your loved ones demise through their hospice program. Then if your loved one needs medical attention they'll refuse to let them back without them being on hospice. This place is only concerned with draining you and your loved ones dry. No paperwork, no discussion with the family just hiding from you and acting like cowards and letting the hospital take responsibility for it. They'll lie to your face about contacting you and pretend to care about your family just enough for you to put them on hospice so they can accelerate their ending and they can turn the room over. If you're looking to sacrifice your loved ones at the alter of capitalism you've found the right place.

If you are considering Savannah House for your family members, I would strongly suggest looking elsewhere. While the facility is clean and the staff is friendly, they will not hesitate to dump your family members at the hospital and refuse to let them return. And while I completely understand the limitations of assisted living, no one at Savannah house called to explain their position, relying instead on the doctor at the hospital to relay the message. In fact, it has been days since we were told our mother wouldn't be allowed to return and no one, I repeat, no one has reached out to explain why or how they came to this decision. And we still have no idea if our funds will be refunded as we paid for the entire month but our mother was only there two days before being tossed out. And why? Because we refused to put her on hospice. None of her doctors have suggested she is anywhere close to needing hospice level care. There is so much more to this experience but the bottom line is this; if you aren't willing to resign your loved ones to a path that leads to death even in the event that minor procedures would solve the medical issue, Savannah House would rather have you let them die then take the necessary steps to ensure advanced patient medical care. I can only imagine how your loved ones would be treated on the memory care side. Savannah House is big business elder care with no heart and soul.

Overall, we’re really pleased with where we live here at Savanna House. The concierge office has been very helpful and staff in the care centers are right on the spot anytime we need them. We had a mild issue with the restaurant, but we’ve solved it more or less we understand, there are issues with supplies that’s it. They’re also lots of activities for folks who live here both inside and outside Savanna House there are side trips and things to do inside like games and bingo and so forth.

After visiting what seemed to be countless Assisted Living homes for our aging mother, we found a gem with Savana House. Clean, caring and great communication has made this transition for our family far less difficult then we could have ever hoped. As mom aged, the transition to Memory Care was seamless and allowed us to LOVE our mom vs having to take care of mom. Megan and Nadine are special angels for our family. Mom has been part of the Savana community for almost 2 years now, thanks team for making her feel special!!

I have had ongoing difficulty communicating with the memory care director, Mari. In my experience, when concerns arise, there is a lack of accountability and a tendency to shift responsibility onto staff, patients, or family members rather than working toward solutions. In one instance, Mari informed me that a patient had transitioned from assisted living to memory care. I asked what additional services, safety plans, or interventions would be put in place, beyond housing and meals, to address the patient’s needs and help prevent further issues. I was told this would be looked into, I was shocked as she is the director of memory care and should know these things, but no clear plan or follow-up was ever provided. From what I have observed, the level of care does not seem to match the high cost. Patients in memory care appear to have limited support beyond a room and access to a dining area, with minimal added services or resources. Family members who ask questions are often met with resistance rather than guidance or reassurance. Overall, this has been a frustrating experience, and I would expect a higher level of communication, accountability, and care for patients and their families.