Saddle Brook Memory Care Community

2.5 Years at Pegasus Saddlebrook Memory Care — An Honest Review. My loved one has been a resident at this facility for two and a half years. This review therefore reflects a sustained, close observation of daily life rather than a first impression or the perspective of a company doing business with Saddlebrook or Pegasus. Leadership Change and New Pricing Model. Before Pegasus assumed management, the facility charged a straightforward monthly fee. Price adjustments occurred only if a resident became incontinent, along with a modest annual increase. An investment company later purchased the property and brought in Pegasus to manage operations. Pegasus took full control in February 2026 and promptly introduced a tiered, points-based pricing system. Under this model, residents are evaluated quarterly and points are assigned according to care needs. Many of the items scored, however, are simply the ordinary symptoms that accompany the progression of dementia. The system feels less like specialized memory care and more like an assisted-living billing structure layered onto a memory-care setting. Routine decline is treated primarily as a justification for higher charges rather than as the very reason families seek memory care in the first place. Memory care is frequently the final residential option available to a family; it is disheartening to watch normal dementia-related needs used to drive costs upward. Staff Turnover and Management Staff turnover has been extremely high—approximately 200 percent during our time here. Management is generally willing to listen to concerns, yet meaningful follow-through is rare. Over two and a half years, something as fundamental as regular bed-sheet changes has occurred only about ten times. When basic, recurring tasks are not handled consistently, it becomes difficult to trust that more significant issues will be addressed when they arise. Caregiver quality is uneven. Some staff members are attentive and genuinely caring—LaKeisha on nights, Ebony on days, and both Judith's stand out as excellent. Others, particularly on weekends, spend large portions of their shifts at the nurses’ station on their phones, performing only the bare minimum. Because nursing staff has turned over so frequently, it has been nearly impossible to form any reliable impression of their skill or consistency. The Flood In June the facility flooded. Residents endured loud dehumidifiers running continuously in their rooms, construction workers coming and going, and confusion about the location of their own rooms. Many were temporarily relocated. Throughout this upheaval, no grace period was applied to the points-based pricing system. Charges continued to accumulate even while residents’ routines were completely disrupted. What troubled me most was the clear prioritization of new sales over the needs of current residents who required temporary accommodations. The bottom line appeared to take precedence over resident well-being. The Sales Process Prospective families should be aware that the sales representative will tell them what they want to hear and present everything in the most favorable light during tours and the signing process. Promises are readily made and frequently left unfulfilled. Bottom Line We believed this would be our loved one’s final move. When small but essential matters—regular sheet changes, consistent showers—repeatedly fall through the cracks, confidence that larger emergencies will be handled competently inevitably erodes. If you love your family member, look carefully elsewhere before committing to this community. Ask direct questions about staff turnover, request references, read a wide range of reviews, and inquire specifically about how the facility approaches and manages care for residents whose needs resemble those of your loved one. Those details make a real difference. Pictures attached are during the flood which was confusing and caused anxiety with residents.

Every staff member my mom and I have met has been kind and caring to mom. They are ready to help in any way they can. This is a difficult time of transition for the resident and the family and the staff at Saddlebrook have been outstanding! I recommend this facility highly it is an answer to prayers for my moms home away from home.. I am ever so grateful.

When we were faced with making a decision in finding a memory care program , we were very fortunate to meet the team at Saddlebrook Memory Care. We are so grateful for this community. Their Connections programming is so meaningful and has the oversight by Dr.Peterson which is so inspiring. These decisions are not taken lightly so we did our homework. This group embraced us like family. It became extremely difficult to keep her at home but we needed help. The team has been so helpful not just for her but for us to!! I recently saw a negative review and just had to speak up for this community. A family member approached us while at the community and tried to get us to join her group- ‘Karen’ . She was actually videoing a care aide! All I could think is how insensitive this family member is. To Alexandra, Karen and Bob (who I personally saw yelling at a staff member) Your family member is being well taken care of. This community and company have been amazing and their leadership is inspiring. Maybe you need to attend the support group I go to as I see nothing but ignorance from you. Your behavior is very sad. We pray for you. Thank you Pegasus Senior Living for all you do.

My dad moved into Pegasus at Saddlebrook in June, and when he first arrived, we were very happy with our decision. The staff was caring, the community felt welcoming, and we truly believed we had found the right place for him. Unfortunately, shortly after he moved in, the building experienced significant water damage from heavy rains. Large portions of the facility had to be torn out and rebuilt, leaving residents living in what has essentially become a construction zone. While I understand that no one could have predicted the damage, I do believe the way it has been managed has had a negative impact on both the residents and the staff. The employees were already working hard before the construction began. Adding a major renovation project on top of caring for memory care residents has stretched everyone too thin. The staff seems exhausted, there has been noticeable turnover, and the overall atmosphere is very different from when my dad first moved in. What has been most frustrating is that some decisions made by new regional leadership have felt very "by the book" without considering what the residents are currently experiencing. For example, they completed quarterly care assessments while residents were displaced into temporary rooms and dealing with constant disruption. It doesn't seem like an accurate time to evaluate someone's normal level of functioning when their entire routine has been turned upside down. These assessments effect how much you pay per month as there are 6 different levels of care. Now that I understand how quickly and subjectively they can move through levels I would not recommend this structure to anyone looking for a home. Its an $800 jump between levels of care! So this isnt small and they approach it without warning and through an email while the entire building was a mess. Just very unprofessional. If anything we should be getting a rent break Since half thr spaces habe been blocked off for months. There was also a recent sweep of residents' rooms to remove potentially unsafe items. I understand and support the goal of keeping residents safe, but the execution was questionable. Items like soap and lotion were taken, which caused unnecessary confusion and frustration for families. The intent may have been good, but the timing and communication were poor. I want to be fair because there are positives. Diane, who helps families through the admission process, is wonderful. She genuinely cares about the residents and continues to be a resource even after move-in. I also believe many members of the management team truly care about the people who live there. My frustration is not with the frontline staff. It is with the fact that they have been asked to manage a memory care community while simultaneously operating through a major construction project, and corporate leadership has been slow to recognize the impact this is having on residents, families, and employees. No, I do not believe residents are being abused or intentionally neglected. This is not that kind of review. But these are our loved ones, and families are paying a significant amount of money with the expectation that they will receive consistent, high-quality care in a stable environment. Right now, that is simply not the experience. I know of at least six other families who have already given their 30-day notice, and my family is actively looking for another community as well. I chose Pegasus because of its excellent reviews, which is why I felt it was important to write this one. If the construction is completed and leadership can return the community to what it was when my dad first moved in, I truly hope they do. I am just worried too much damage has been done. There are good people working there. But anyone considering Pegasus today deserves an honest picture of what families are currently experiencing.

As a team I love this one when we win we win together, I'm proud to call this place my home away from home.