The Retreat at Palisade

I called your facility 3 times on mon Oct 6th , and again on oct 7th and no one would answer the phone. I was trying to set up placement for my mom and after calling and getting no answer I came to your facility, I got there at about 12:35 on the 7th, there was no one at the desk and no one around to talk to. I will not be contacting you again in fact I set her up somewhere else. Very unprofessional.

My husband and I took my mother-in-law there a couple of months ago to tour the facility, as a potential future placement. The staff seemed very kind, accommodating, and knowledgable. The facility is in need of minor repairs and painting, and some of the common spaces are tight (ie: the hallways when two-directonal movement with walkers and wheelchairs are trying to pass each other). Overall, we left with a positive impression, as did my mother-in-law. It has now become time to start looking more seriously for placement. I have left two messages, spaced a few weeks apart, requesting a call back to begin the process. No one has returned those calls. We are no longer considering the Retreat as our first option, feeling that if we cannot even get a call returned to place my mother-in-law, how will we receive/provide communication when she is there? Thus the reason for three stars.

My mom loves living there and the residents all feel like family. The staff is great and very caring.

The new administrator is amazing. Expect to be treated like family.

Worst company to take your family to! They don't know how to take care of their residents or employees. I hope they get shut down.